I'm having some trouble with my order on Scubastore also. I had read this thread regarding the availability of the D3, so I e-mailed the store on August 26th to get an estimate on the shipping date. The reply came quickly (within a day), and the answer was that their supplier hope to get some D3s in stock later that week and they should be able to get them by the first week in September. With this information in hand, I placed my order on August 29th.
When the first weekend of Sept came and the status of the D3s on their web site was still "delivery date unkown". I sent an e-mail to the store to check on the status of the order, I did not receive a reply to this e-mail. I waited patiently for another week, and sent another e-mail to scubastore last Sunday, so far still no reply from the store as I am getting more anxious about my order.
I understand the backorder from suppliers is beyond the control of the store, but a customer should receive an order in a reasonable amount of time, or at the very least, be entitled to some communication from the store on the estimated delivery date. Even if the item won't be in stock soon, having some sort of communication from the store can put my mind at ease, knowing that they haven't forgot about my order. I tried to support a freediver-friendly store, but so far I'm not very happy with the customer service. With winter fast approaching, I'd like to get my D3 and still be able to dive it a few times before the lakes freeze over. I'm considering canceling my order if I don't receive any reply soon, and order the D3 from a store with them in stock ready to ship. Which is too bad for Scubastore because they're loosing another customer.
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