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Originally Posted by Mark Laboccetta
In Italy they (most companies) close for a month of government holidays typically the entire month of August.
Mark
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Yes, that's probably the reason why they didn't answer your request.
Mister Rossoni, the boss of Omer's customer care office in Italy, has a great reputation here for his kindness and reliability, so I guess he was probably on his well deserved summer holidays.
Moreover, as a general feature: e-mailing italian companies in english language might be hazardous, since italians in general, even the most educated ones, DON'T speak good english. Of course every company has some english speaking personnel too, but if they're busy or on vacation, this is what you get: delayed response, or no response.
You'd better stick on Mark: he speaks the universal language of divers
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