Erik, don't make stupid assumptions that I didn't check my spam mail. It was the very first thing I checked before I emailed them my inquiries. I have waited 12 days to find out what happened to my 4-day delivery order. How long should I wait?
Also, I received their order confirmation email in my inbox after I placed my order so the
orders@scubastore.com address is not being filtered out as spam.
Just because you don't see me posting means absolutely nothing at all. I haven't had any reason to post anything for a very long time now and I have a different email provider as well but I have ordered from this store a number of times.
Everyone else, thank you very much for responding and for your helpful suggestions and assistance. I deeply appreciate your taking the time to do so.
Even though Egypt is next to the mediterranean sea like Spain and the UAE is still way closer than the US, the distance is not a problem. DHL is quite efficient as Erik pointed out.
But when a store asks a customer to pay x amount of dollars to ship their items within a specified amount of time, it is not unreasonable for them to have the expectation that their items will be received within the given time frame. Not withstanding that, I still ordered my items 14 days in advance and that is over 3 times longer than what I paid for.
Note: I made sure that my two masks were in stock before I ordered them. All the other items that they did not have in stock, I ordered from another store.
I understand that there can be a myriad of reasonable reasons as to why those items may be delayed (I run my own import/export business). I can accept that they may not be able to ship my items on time. Its part of running an international business. Heck, maybe I accidentally entered an incorrect credit card number!
What I cannot accept is that they have not bothered to respond to my inquiries as to the expected time of delivery of my order or whether there were any problems at all processing my order. What makes me more disappointed is that I know that emails from them are not being filtering out as spam.
Still, I hope....
