Buy Top Equipment @ The Deeper Blue Shop! - Page 5

Smaug · #61 September 8th, 2003

Hi,

Whats up with scuba store now a days?
Its almost impossible to order anything because there is nothing in stock anymore.
The Suunto D3 has been impossible to get, and the same with many things that I really need to continue diving when the water gets colder.

Please, please scuba store. Get your act together and fill up. Scuba Store is the only source I have for freedive equipment, so if their not filling up soon, I have to quit diving for this season...

Another thing is their email response time. It really sucks big time. Its ok if it happens a few times now and then, but when it happens all the time, its not good enough with a " We apologise for the delay in replying to you".

Its really a shame because ive got a really good impression of Scuba Store, but now im not so impressed anymore...

feign · #62 September 8th, 2003

Smaug,

You might want to try leisure pro for the D3 computer. I got mine through them and it was 230 US I think. www.leisurepro.com Also, the shipping through leisure pro may be a bit cheaper depending on where you are living.

Lee

Smaug · #63 September 8th, 2003

Quote:

Originally posted by feign
Smaug,

You might want to try leisure pro for the D3 computer. I got mine through them and it was 230 US I think. www.leisurepro.com Also, the shipping through leisure pro may be a bit cheaper depending on where you are living.

Lee

Thanks for the tip Feign!
I will try Leisure Pro if Scuba Store dont get the D3 in stock pretty soon because in the end of this month I have signed up for a freedive course in Sweden(I live in Norway). I really want to have my own computer to log my dives in this course...

feign · #64 September 9th, 2003

Good luck Smaug.

Make sure you give yourself enough shipping time before the course. Expect leisure pro to take a few extra days over scubastore because it would be coming from the USA.

Lee

Stephan Whelan · #65 September 9th, 2003

Smaug,

Sorry to hear you're having trouble with the DeeperBlue.net ScubaStore. I've raise the issue with management at ScubaStore and i'll post more information when I have it here.

Thanks!

daviesd · #66 September 9th, 2003

If you haven't already ordered, take a look at the divers warehouse

http://www.diverswarehouse.co.uk/

They are saying that they have D3's in stock and cost £146. I think thats quite cheap. I have used these guys before ( when I used to scuba dive ) and the service was very good.

HTH

elementalphotos · #67 September 16th, 2003

I'm having some trouble with my order on Scubastore also. I had read this thread regarding the availability of the D3, so I e-mailed the store on August 26th to get an estimate on the shipping date. The reply came quickly (within a day), and the answer was that their supplier hope to get some D3s in stock later that week and they should be able to get them by the first week in September. With this information in hand, I placed my order on August 29th.

When the first weekend of Sept came and the status of the D3s on their web site was still "delivery date unkown". I sent an e-mail to the store to check on the status of the order, I did not receive a reply to this e-mail. I waited patiently for another week, and sent another e-mail to scubastore last Sunday, so far still no reply from the store as I am getting more anxious about my order.

I understand the backorder from suppliers is beyond the control of the store, but a customer should receive an order in a reasonable amount of time, or at the very least, be entitled to some communication from the store on the estimated delivery date. Even if the item won't be in stock soon, having some sort of communication from the store can put my mind at ease, knowing that they haven't forgot about my order. I tried to support a freediver-friendly store, but so far I'm not very happy with the customer service. With winter fast approaching, I'd like to get my D3 and still be able to dive it a few times before the lakes freeze over. I'm considering canceling my order if I don't receive any reply soon, and order the D3 from a store with them in stock ready to ship. Which is too bad for Scubastore because they're loosing another customer.

Stephan Whelan · #68 September 17th, 2003

Hi Guys,

I spoke to ScubaStore and have some answers for you.

Over the summer period they have been rather short-staffed and order numbers have been rising. As such they have been pushed to cover all queries coming in. They are very apologetic regarding this and are, as of next week, increasing the number of staff on customer facing duty.

With regards to the Suunto D3 - this is a problem with the supplier. Apparently they have been having significant problems getting stock from the supplier and this has led to a lack of stock for customers.

Overall both ScubaStore and DeeperBlue.net apologise for any problems whilst using the store and rest assured that all effort is being made to rectify these problems.

I will be having several meetings at DEMA with ScubaStore directors and will be stressing all points raised here.

In the meantime, please don't hesitate to contact me via email or PM.

Thanks!

Smaug · #69 September 22nd, 2003

Quote:

Originally posted by daviesd
If you haven't already ordered, take a look at the divers warehouse

http://www.diverswarehouse.co.uk/

They are saying that they have D3's in stock and cost £146. I think thats quite cheap. I have used these guys before ( when I used to scuba dive ) and the service was very good.

HTH

Hmm, now I tried to order the D3 from Diverswarehouse, but with no luck. Seems nobody wants my money...

Ordered with VISA, but still I haven't heared a word form them. Diverswarehouse really sucks a**
Sent them a email also last week, but no go

Seems like I has to buy this computer here in Norway = expensive, or just wait....

jensen · #70 September 24th, 2003

Hey Smaug

Try this shop in denmark. Here you get the 3D for Dkr. 1695,-

http://www.scubadirect.dk

Joe

jensen · #71 September 24th, 2003

Hey guys

Yesterday 9/23 i placed an order at the Deeperblue shop. Today 9/24 i recieved the stuf. I find 27 hours delivery time from Spain to Denmark PRETTY DAM FAST.

Most of my Danish suppliers cant manage delivery that fast!!!!!!!!

Joe

Smaug · #72 September 24th, 2003

Quote:

Originally posted by jensen
Hey guys

Yesterday 9/23 i placed an order at the Deeperblue shop. Today 9/24 i recieved the stuf. I find 27 hours delivery time from Spain to Denmark PRETTY DAM FAST.

Most of my Danish suppliers cant manage delivery that fast!!!!!!!!

Joe

I know they are fast...if they have the stuff in stock because I've ordered a lot of freedive gear from them before. The problem is when things is not in stock and when you can't get a an answer at all on email. The freedive season is almost over here in Norway so fast delivery or fast answer is a must, so I can order my gear somewhere else!

jensen · #73 September 24th, 2003

Hey smaug

Did you try the Danish online-shop????????

Joe

Smaug · #74 September 24th, 2003

Quote:

Originally posted by jensen
Hey smaug

Did you try the Danish online-shop????????

Joe

Ehh no I ordered the D3 from Adventure Shop with the PC interface for £165,-.
Thought that was a good bargain and since they had it in stock, I ordered it at once.

jensen · #75 September 25th, 2003

WOW ok price