Buy Top Equipment @ The Deeper Blue Shop!

[Lodberg]

Cheers again Nesim - and what a swift answer
I get it all know

I can't wait to get my stuff.

Regards
Lodberg

[island_sands]

I have bought a lot of stuff through Scubastore... very quick service and no problems with stock. Goods arrived very well packaged and no breakages.

I have been to their warehouse in L'Estartit and they seem to be very well organised.

I have paid by different payment methods and never had problems.

They emailed me the tracking number with DHL and i tracked it easily on www.dhl.com. No sweat.

cheers,
S-L

[fleedermouse]

Nesim,

How long did you wait for back-order items. I ordered some H. Dessaults on 11/08 that said they were on a 21 day back-order but my order process is still in 'processing' mode.

When their stuff is in stock it comes in 2-3 days all the way to Portland, Oregon, USA. Do they mean 21 business days back order?

[Stephan Whelan]

Fleedermouse,

We have received your query and forwarded it to the relevant staff at ScubaStore. Please let me know personally if you do not get a reply promptly.

[fleedermouse]

WOW! 3 minutes and they are on it. You can't say DB doesn't try to make sure things go smooth. Thanks for the quick reply.

Anybody else get the smily face sticking the tongue out when you try to do the praising gremlin?

[lmperez]

I was fumbling over the computer when i saw the Cressi Gara 2000 for $75, I put it in the cart, ready to check out and shipping costs said another $75...so I'm curious if there's anyway to get around the high shipping costs?

[Stephan Whelan]

Drop Customer Services a line on products@scubastore.com and they will certainly try to work with you on shipping charges.

[Tompa]

I've been looking for a new snorkel and I found the SPORASUB, SAMURAI wich seems ok for uw-rugby...and not pricey at all...BUT, i relly don't feel like paying as much in shipping as for the snorkel...is there any alt. to this? haven't seen it in my local store and they wouldn't take it home just for me("#¤"#!) How could I get it to Sweden without paying that much for shipping?

[trux]

Buy a dozen or two of them, and sell them to your co-equipers too (and to the adversaries for the double of the price)

[Tompa]

That is one option, if i only knew if the snorkels are up for it or not...I tried sending an email to the adress above but it dosen't seem to work...

[Stephan Whelan]

Tompa,

Try using the Contact Us Page:

http://www.scubastore.com/eng/contact.asp

[peter_emmanuel]

Hi all,

I placed an order for 2 masks (Order Number 68823) on May 30th with their internet store and paid for my items by credit card to be shipped by DHL Air which should take only 4 days to arrive. I live here in California, USA. I had previously ordered from them several years ago and received good service. Not this time, however.

I received their email saying that my order was being processed and when nothing arrived a week later, I sent them an email to the given email: orders@scubastore.com giving them all my particulars. I received no reply. Nada!

Several days later, I sent them two other emails again to the aforementioned email as well as their contact email: contact@scubastore.com. Still absolutely no response.

If you are living here in the US, I very strongly recommend that you try some other store based in the US itself like Leisure Pro. I ordered several items (fins, snokels and 1 mask) from this place at the same time and received my items within a week (via UPS).

I leave for Hawaii on Friday and my two masks are not here. I will never EVER shop with this people again especially when they can't even bother to reply to my emails regarding my order.

[island_sands]

I live in the UAE which is not on the normal list of mailing countries (we dont even have post codes), and got my order in three days. I am also surprised that they have not responded, as they are normally super efficient.
i'll send a message to Stephan and ask him to look into it as this is very odd.

[roy_nexus_6]

Peter,
make sure you check your "spam" folder. The replies from the store may of ended up there.

Originally Posted by peter_emmanuel

Hi all,

I placed an order for 2 masks (Order Number 68823) on May 30th with their internet store and paid for my items by credit card to be shipped by DHL Air which should take only 4 days to arrive. I live here in California, USA. I had previously ordered from them several years ago and received good service. Not this time, however.

I received their email saying that my order was being processed and when nothing arrived a week later, I sent them an email to the given email: orders@scubastore.com giving them all my particulars. I received no reply. Nada!

Several days later, I sent them two other emails again to the aforementioned email as well as their contact email: contact@scubastore.com. Still absolutely no response.

If you are living here in the US, I very strongly recommend that you try some other store based in the US itself like Leisure Pro. I ordered several items (fins, snokels and 1 mask) from this place at the same time and received my items within a week (via UPS).

I leave for Hawaii on Friday and my two masks are not here. I will never EVER shop with this people again especially when they can't even bother to reply to my emails regarding my order.

[Erik]

My stuff gets to Canada in less than 4 days every time. I've made about 5 orders in the last 4 years.
You have 1 bad experience and you're dumping all over them, recommending other stores before you even check your spam filter or wait to find out what happened? Sometimes shit happens, and international service with multiple handlers is allowed a few screwups IMO. I notice it's your 1st post on Deeper Blue too.....