SUBPROF.com

[BladeRunner]

I want to know if anyone has placed any orders recently with www.Subprof.com? I ordered a wetsuit about two months ago that was back ordered for three weeks. They answered E-mail the first three weeks but the last 7weeks I can't get a single response at all from them. Did they kick the bucket or am I being ignored. I've ordered from them before with very friendly and fast customer service so I'm kinda puzzled by all this really.
Anyone know anything. I order Picasso Seal Soft suit with camo pattern which was going to take three weeks to get from Picasso but I didn't think it would take two months or even longer to get it. Thanks for any incite on my problem!


Laxson OUT

[Adrian]

Laxson, I know the guys personally, I'll pass on your message. Let you know what's up by PM.

Adrian

[BladeRunner]

Thank very much Adrian You don't know how much I appreciate assist!!

[eieiei]

I'm as puzzled as you. I've bought a lot of times in www.subprof.com, and I've never had problems. In case of delay, they always e-mail or call me to explain what's happening, but my orders arrive usually quite soon. You may insist on e-mailing them, or you could also phone. Their phone number is on their website, and I'm sure that they will give you a good explanation. It's possible that the dealer has ran out of stock, or haven't worked during Christmas. In Spain, Christmas holidays are longer than in other countries.

[BladeRunner]

Subprof told me there was a delay at Picasso but I've talked with Chio Tulsa at Picasso by E-mail and he said there are no delays in the suit I ordered from them. Chio said they were on schedule with their manafacturing. I can understand the wait but after 7 or more e-mails with no response I'm like what's going on here! I placed this order November 18th so I've been waiting awhile! I actually got a response back early this morning saying they are still waiting. I could call but I don't speak Spanish and I live in the US!

SO I don't know what will happen now!

[Spaniard]

Typical Spanish business attitude although these guys seem to be taking the p**s. If you give me their tel. no. I don't mind calling them for you.

[eieiei]

I don't speak Spanish also and I've called them. If you speak English clearly they will understand you

[island_sands]

Originally Posted by eieiei

I don't speak Spanish also and I've called them. If you speak English clearly they will understand you

but i suppose if you live Spain you have some exposure to Spanish, right?

[Adrian]

Are you kidding Sara? In Catalonia???

[BladeRunner]

Chio said he find the order at the factory and it should be sent out nest week to Subprof. So I should get it in about two weeks if I'm lucky

[island_sands]

Originally Posted by Adrian

Are you kidding Sara? In Catalonia???

home! Tots podem parlar Castella!

[shaneshac]

I like those TOTS

[Pierkunas]

hello people This topic really rings a bell - I have ordered my Picasso Ghost on March 26, and everytime I call those guys for the last 2 weeks, they keep telling me either "today" or "this week". Perhaps its a breach of Spanish etiquette to remind like this? Or is it normal to wait for more than 7 weeks for their orders? Thanks for any related info.

[otto]

when I ordered from them they kept telling me that the items would be sent on such and such date, but of course nothing came. I had to keep calling them time and time again (they can't be bothered to answer a short e-mail) and when i finally (after two months!) recieved most of the things I ordered (they couldn't deliver one item), one of the items was not the same as what I had ordered. My experience is that they are very unprofessional and unreliable, especially compared to my experiences with Diveinn.

So I'm not surprised that you have waited 7 weeks and that they tell you 'today' or 'this week'

[Adrian]

Hi Pierkunas, I just sent you a PM.