Aeris F10 v2 does not work properly - any hints before claim ?

[Ficzech]

Hi mates, I spend the season on Koh Tao by freediving and decided to buy a computer so I ordered the Aeris F10 v2 from one spain eshop. It tooks a little bit longer to ship to Thailand but finally I got it. Unfortunetly it was a big disapointment when I found today during the first testing dive session that it is not working properly
I did several dives about 10-25metres. It started to work properly but after several dives the display stayed jammed in dive mode showing me the senseless depth about 80-90metres and it was not possible to switch to time mode holding the M button I could just watch the elapsing dive time or switch to timer and chrono. After some time when I came back to boat the display changed and now I can see some damaged and dim characters on display. It seems that computer and buttons works now, but everything is wrong displayed. (see the picture in attachement). I was thinking that it could be a wrong battery or maybe some reset could help but I dont know how to do or what to try. Do you please have some hints or tips before I start to manage the claim with shop?In that case I will have to send it back to Spain from Thailand and will take a long time so first I would like to try to fix it somehow by myself. Or what you can recommend me?
Thank you very much in advance for any help.

 

[Fondueset]

Contact Aeris support IMMEDIATELY.

That said - do you have the pc interface cable? Have you tried taking the battery out, and putting it back in?

FYI - I've had one of these for thousands of dives with zero problems - but if it is defective you want to start the process right away. Let me know if you've trouble getting a remedy.

 

[mimo1]

Hi I have the exact same model and thankfully encountered no problems and certainly for the price you should not have any problems. My advice would quite simply be get in touch with the supplier and send it back asking for a refund. For such an important piece of equipment try to find a supplier near you and go in person to purchase so you can see the screen is working clearly and the different modes are accessible.
Good luck on resolving this problem

 

[Abel Reed]

Mimo1 is absolutely correct you can ignore this. You should quickly contact the contact support service, I am sure they must be having some refund and claim policies.