R
ramjet
Guest
Hello to all. My name is Roger Amorim and my purpose, with this, is only to send a warning to everyone interested about Alpha, the wetsuit company from Siracusa, Italy, just like Nostres has done. So here's my episode:
Last August, after became a Alpha "beta tester", i ordered a Alpha Camoflex 5.5mm model, made by measuring, and paid for it 129€ (plus shipping), about 50% bellow normal price. In exchange for that, i did the suit's review, plus some pics with it. The deal was very good, the suit was and still is quite good and Alpha acted quite well (production time and shipping all as planned). I only had a small appointment to little measure mistakes (quite normal and also often in other brands), that you can easily corrected in the next order.
So, after this first good experience and some mail exchange, i became a kind of Alpha agent for Portugal. And in November i ordered 2 Xero suits (smooth skin) and a jacket, all made by measure. It took about 5 weeks to arrive (4 weeks for production + 1 for shipping). All nice until now.
When the package arrived, it was visible (even before put it on) that 1 of them had many (and some huge) defects:
-it has fitting fails (due to wrong cutting)
- there are lacks of glue in some points and the joints are porrly done
- the groin linning is asymmetric (despite isn't critical, but don't look well...)
- the side pannels of the hood are also asymmetric (one is too large).
Due to this, and expecting to call Alpha about it, this suit was never used.
Besides this (that was more than enough), the other suit, after 8 times use, has the glue joints as you can see in the pictures.
So, with the 2 problems in my hands, on Jan 9th i wrote to Alpha, explaining all with details and photos attached. On 12th, Sonia Cassia (Junior Marketing Manager, Alpha Wetsuits Division - with who i always talked before) said this:
"Dear Roger
Thank you for your e-mail.
In this case the customer must to ship the product back to our Company.
a. He must to pay the ship Portugal-Italy and the return Italy -Portugal.
Thank you for your attention
Best regards"
Obviously amazed and indignant with Alpha reply, i quicky wrote back:
"Sonia,
This is what i was afraid of...
That's not right for the customer or me (who sell it) to pay due to production mistakes. If that's Alpha policy, i'm will not even argue. I will pay it myself but it is, of course, the last suit you sold to me. So, i'm expecting your final call, in order to send it back. Because i must assume my responsability with my who bought it, don't i?????
With desappointment,
Roger Amorim"
Well... here's Alpha responsable position:
Here the address for the ship.Servizio assistenza
MAIL BOXES ETC
MBE 624
Via Filisto n°47
96100 Siracusa
0931417536
And my desperate reply was:
oh really? That’s it? Is this the respect you have with customers that trusted Alpha?
I will not send the suit back, spending MY money, because of Alpha own mistakes and faults.
By the way, this is how Ricardo’s suit is already, after 8 times use: https://www.dropbox.com/gallery/30814123/1/xero black?h=20c7a4
And this is what is happening with others:
Problemas con Alpha Deep
PROBLEMAS CON ALPHADEEP 2
So, i will give you 2 options:
1) send 2 new Xero suits to replace these that are defective and badly made;
2) full return of amount paid.
Despite Sonia’s poor attempt of damage control (quoting bellow),
“Dear Roger
Your order will be despached on 17/12/2011.
I informed about that post,are all fake,to denigrate porposelly us.
Thank you for your attention.
Best regards
Sonia Cassia
Junior Marketing Manager
Alpha Wetsuits Division”
i must explain to Alpha’s Administration Board or the Manager (or whatever) that denigrate ou defame someone or a company is when you do it WITHOUT proofs of the facts. The ones above (with pictures and statments) are quite enough. So feel free to take legal action. I can’t wait for it.
Unlike yours usual delay of days to reply to e-mails, i will be waiting 24h for your decision: option 1 or 2.
Because i realise i can end with my customers suits like they are now, but i’m also sure Alpha will not sell 1 more suit in Portugal, and i will do the same among Spain and Greece. SO, DO YOU WANT TO KEEP THE BUSINESS OR NOT?
After this one, all i got from Alpha was silence and a 540€ loss...
These are the facts:
Last August, after became a Alpha "beta tester", i ordered a Alpha Camoflex 5.5mm model, made by measuring, and paid for it 129€ (plus shipping), about 50% bellow normal price. In exchange for that, i did the suit's review, plus some pics with it. The deal was very good, the suit was and still is quite good and Alpha acted quite well (production time and shipping all as planned). I only had a small appointment to little measure mistakes (quite normal and also often in other brands), that you can easily corrected in the next order.
So, after this first good experience and some mail exchange, i became a kind of Alpha agent for Portugal. And in November i ordered 2 Xero suits (smooth skin) and a jacket, all made by measure. It took about 5 weeks to arrive (4 weeks for production + 1 for shipping). All nice until now.
When the package arrived, it was visible (even before put it on) that 1 of them had many (and some huge) defects:
-it has fitting fails (due to wrong cutting)
- there are lacks of glue in some points and the joints are porrly done
- the groin linning is asymmetric (despite isn't critical, but don't look well...)
- the side pannels of the hood are also asymmetric (one is too large).
Due to this, and expecting to call Alpha about it, this suit was never used.
Besides this (that was more than enough), the other suit, after 8 times use, has the glue joints as you can see in the pictures.
So, with the 2 problems in my hands, on Jan 9th i wrote to Alpha, explaining all with details and photos attached. On 12th, Sonia Cassia (Junior Marketing Manager, Alpha Wetsuits Division - with who i always talked before) said this:
"Dear Roger
Thank you for your e-mail.
In this case the customer must to ship the product back to our Company.
a. He must to pay the ship Portugal-Italy and the return Italy -Portugal.
Thank you for your attention
Best regards"
Obviously amazed and indignant with Alpha reply, i quicky wrote back:
"Sonia,
This is what i was afraid of...
That's not right for the customer or me (who sell it) to pay due to production mistakes. If that's Alpha policy, i'm will not even argue. I will pay it myself but it is, of course, the last suit you sold to me. So, i'm expecting your final call, in order to send it back. Because i must assume my responsability with my who bought it, don't i?????
With desappointment,
Roger Amorim"
Well... here's Alpha responsable position:
Here the address for the ship.Servizio assistenza
MAIL BOXES ETC
MBE 624
Via Filisto n°47
96100 Siracusa
0931417536
And my desperate reply was:
oh really? That’s it? Is this the respect you have with customers that trusted Alpha?
I will not send the suit back, spending MY money, because of Alpha own mistakes and faults.
By the way, this is how Ricardo’s suit is already, after 8 times use: https://www.dropbox.com/gallery/30814123/1/xero black?h=20c7a4
And this is what is happening with others:
Problemas con Alpha Deep
PROBLEMAS CON ALPHADEEP 2
So, i will give you 2 options:
1) send 2 new Xero suits to replace these that are defective and badly made;
2) full return of amount paid.
Despite Sonia’s poor attempt of damage control (quoting bellow),
“Dear Roger
Your order will be despached on 17/12/2011.
I informed about that post,are all fake,to denigrate porposelly us.
Thank you for your attention.
Best regards
Sonia Cassia
Junior Marketing Manager
Alpha Wetsuits Division”
i must explain to Alpha’s Administration Board or the Manager (or whatever) that denigrate ou defame someone or a company is when you do it WITHOUT proofs of the facts. The ones above (with pictures and statments) are quite enough. So feel free to take legal action. I can’t wait for it.
Unlike yours usual delay of days to reply to e-mails, i will be waiting 24h for your decision: option 1 or 2.
Because i realise i can end with my customers suits like they are now, but i’m also sure Alpha will not sell 1 more suit in Portugal, and i will do the same among Spain and Greece. SO, DO YOU WANT TO KEEP THE BUSINESS OR NOT?
After this one, all i got from Alpha was silence and a 540€ loss...
These are the facts: