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Doing business with specialfins.com

Thread Status: Hello , There was no answer in this thread for more than 60 days.
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roy_nexus_6

Well-Known Member
Aug 28, 2003
368
50
118
I am a beginner freediver and about 4 month ago I started researching and shopping for freediving equipment.

I started my shopping with fins, and after doing some research I contacted specialfins.com via email and got reply from Jyri.
Jyri and I exchanged a few e-mails in which I asked ALOT of questions and Jyri answered all of them in detail. Some of the questions included my weight, hight, PB's and freediving skills I posess. I figured that with this kind of attention to detail, specialfins must be making a great product. I ended up ordering B/W's Medium custom laminated for me. I paid with my credit card and recieved the fins two weeks later.

When I opened the package I beheald two beautifull BLUE fin blades, one was mounted in to the pocket and the other was separate from the footpocket. Looking at the fin blade that was allready mounted helped me with properly assembling the the other blade. What a great idea to ship it like that to a newbie. Very educational. I liked that "special touch".

I took the fins to the pool as soon as I could and aside from OMER footpocket beeing a little too wide for my foot the fins handled like a DREAM. I could feel the water RUSH around me with just a few short flatter kicks. I was thinking to my self - "I have to put my Mares Quatro on E-Bay". A few days later I solved the pockets being to wide with fin retainers (thanks for the advice I recieved here at deeperblue.com).

a month later I took the fins for a diving trip to Turks and Caicos where I comfortably dove to 50ft. What a rush !

A few weeks after returning from Turks and Caicos during one of my dynamic apnea swims in the local pool I felt one of the fin pockets becoming really lose and when I looked at it I discovered that the rubber around the heal area split open.

Saddened by this turn of events I e-mailed Jyri at specialfins.com and attached the pictures of the defective pocket. I got a reply from Jyri within a few hours, in which he said "no problems" and that he is shipping a fin replacement the next business day.


I recieved the replacement 6 working days later, a brand new OMER foot pocket.


I can say this about specialfins.com and Jyri:

1) Great pre-sale service.

2) Great product, which matches the description and is promptly deliverd.

Last but not least:

3) After-sales support is awesome!
No finger pointing not hussles. Defective part replaced promptly. It is important to mention that specialfins.com doesn't manufactures the OMER footpockets and the defect was not their fault, yet they replaced the part, NO QUESTIONS ASKED.

In summary:
I very happy I decided to buy from specialfins.com and I don't hesitate to recommend the company and specifically Jyri for your next fin purchase.
 
Last edited:

donmoore

New Member
Aug 19, 2002
958
154
0
60
Could you post the picture of the split heel foot pocket? I’m curious to see what happened.

Good equipment investment!
don
 

icarus pacific

Human-in-training
Nov 7, 2001
2,880
212
0
61
I can say this about specialfins.com and Jyri:
1) Great pre-sale service.
2) Great product, which matches the description and is promptly deliverd. [/B]

I agree completely. This has been my experience as well.
 

Snorkel Bum

Absolut Escargot
Mar 26, 2004
311
42
0
34
Same for me three! hahaha... If anyone has problems with Specialfins, I am 100% sure it is a lie!!!
Jyri... U DA MAN! lol
 
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