Hi Guys
Thanks for the posts and bringing this to my attention.
We owe Charlie/Nic an apology for not attending to this sooner.
There has been a break down in communication when a team member left at short notice to attend a death in the family and didn't pass instructions to the rest of the team to attend to this.
Notwithstanding the delay is unacceptable and we apologize unreservedly for not attending to this sooner.
Just to clarify - we were replacing Charlies gun with a brand new one and upgrading the mech in his existing gun so he would have had a brand new gun as well as his existing one.
Charlie the offer still stands despite the refund.
These are hardly the actions of a company that is complacent about customer service!
Kindest regards
Shaun
Pelaj Service Team member
+ 61 3 9314 2048
Well, I know I'm getting older, but does it not CLEARLY state in the above thread, posted by a member of the Pelaj Service? Team, that "the offer still stands?" That Pelaj are willing upgrade the mech on my exisiting gun and provide me a new gun, to boot? Am I suffering premature senility or is that what it says?
I thought it was the least they could do, considering all the problems I have suffered with their product; months of downtime when I was unable to use the gun I had bought in good faith, waiting for replacement mechanisms that failed again or never arrived, plus having to wait OVER 5 MONTHS (since I returned it to them as they requested) to get the refund due for the purchase price. Yep, OVER 5 MONTHS to refund the money to my credit card, the same credit card they debited in 5 minutes when I purchased! FIVE MONTHS of wasted time and money on phone calls from Thailand to Australia, just to get me money back!
So, I tried to take them up on this offer. I tired and tried and tried some more! I have emailed and telephoned, Michael McCallum, the Principal, more often than I should've needed to. It's been the same old story that it has been these past 12 months, since I bought the original gun; I have received apologies, countless broken promises and excuses, some more conceivable than others, and countless false assurances about the delivery of this order. The same kind of assurances I received about the scarcity of the problems with Pelaj guns, how wonderful their customer and back-up service is and how and when I would receive my refund.
Now, I am sure even the quick-thinking Mr. McCallum has run out of excuses as he most recently decided to pass the buck to a member of his service team. Sadly, both he and they are now ignoring my emails and calls altogether and this 'good will?' gesture Pelaj have offered, is as hollow as the barrel of a gun (pun intended!)
But seriously, this does sound like the actions of a company that is complacent about customer service!
Perhaps we should welcome a further response from Pelaj on this website, but that would just be more..... erm, ....words?
All we really want to know is....
WHERE IS THIS GOOD WILL GESTURE YOU HAVE OFFERED AND WHEN WILL IT BE DELIVERED?
Do I have to wait another 5 months for that too?