dallasdiver said:
I bought mine new on EBAY. There is a seller in the UK that has the Sphera for sale in every color for 16.50 GBP and another in the U.S. thats selling them for $39.00 I got mine in a week from the time of purchase.
I am sorry for this negative report, but feel it may help other victims of a dishonest seller.
I just want to warn possible buyers about this eBay seller (
beccy2108) in UK (I think it is the same as the one dallasdive bought his mask from). End of June (two weeks before my departure for vacations), I purchased two masks expecting to have them before I leave. Unfortunately it was not the case, but well, it was not too bad - I had other masks. The worse was that when I came back and went to the post office to pick up the package, I found out that the masks came in a simple A4 paper envelope that was wide tore up and with just a single mask in it. When seeing it, I asked the officer to write a protocol about the damage, but he refused telling that I only have the options to accept or refuse the shipment. I hesitated first little bit, but finally refused the shipment, telling myself that it would be difficult to reclaim the missing mask without any proof.
I informed the seller immediately, but she turned out to be uncommunicative. Only after repeating the emails and menacing with a negative feedback at eBay and a back-charge, she replied promising to resend the masks. After several weeks, and after asking for the shipping status several times, and not receiving any replies, I threatened with a back-charge again. Refund was promised (no shipment anymore for some reason), but it did not happen within ~10 days and repeated requests.
Today, I attempted to submit complains at eBay and PayPal, but unfortunately the time limit for such complains is quite short, so it was not accepted anymore. I informed them about the case by email anyway, but am afraid it won't have any effect. The seller was apparently aware of the time limitation for reclamations and just managed to delay my complaints beyond that time.
Well, it was not too much money (~66€ incl. shipping) so it is not a too bad loss, but it is certainly inconvenient and disappointing. The moral of the story is never to wait more than 30 days before reclaiming eBay or Paypal transaction. Do not trust promises of re-shipment or refunds unless they are effectuated immediately. If you do not receive the goods or a refund the 29th day after the transaction, file a complaint at eBay immediately.
I also sincerely advise avoiding this specific eBay seller (
Rebecca Johnson / beccy2108 / rebeccajohnson123@msn.com, in the UK) - she turned out to be uncommunicative, arrogant, and dishonest.