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My scuba site sucks, need help

Thread Status: Hello , There was no answer in this thread for more than 60 days.
It can take a long time to get an up-to-date response or contact with relevant users.

Scuba Jerm

New Member
Feb 16, 2006
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Ok, I'm not looking to do any type of spam here, just need some honest non-baised, non-sugar coated opinions from those with plenty of gear shopping experiance.

Most of our visitors enter and exit on 2 of our pages... www.onestopscuba.com and www.onestopscuba.com/divebags. I've learned on average they only stay for about 1.5 minutes. You know how much that sucks? So I'm obviously missing something on these pages that every diver wants to see, but i don't know what that is. So here's my question.

What would you change about these two pages? Your experianced thoughts and opinions are greatly appreciated. Don't be afraid to hold anything back, if it sucks, great... tell me, and tell me why you think so.

Thank you,
 
I am professional e-commerce developer, so can tell you that it is more than normal. Rarely an online-store has visitors to order conversion bigger than some 1% to 3% (though it certainly greatly depends on the type of goods). Additionally big part of the hits you see in your stats are no real visitors, but just different kinds of bots (i.e. search engine spidering agents).​

If you are looking for ways to attract more customers, first you have to forget that you are the owner and try looking at your store with their eyes and thinking like them - if you searched some goods to buy, why would you decide to buy in this store over others? Do you have better prices? Better customer support? Perfect product comparisons, reviews and tests? Cheaper and faster shipping and logistic? Warranties and shipping insurances better than others? Excellent consultancy or customer support? Are you specialized in certain type of diving equipment or a brand name that one cannot find easily elsewhere? Do you have better know-how than others in certain areas? Is the reputation of the store highly valued in the community? Are you well known and active in the community? Do you focus on local sales or on another specific group of customers? Are you well ranked in search engines?​

If at least some of that applies to you, it should be told very clearly to the visitor - push the advantage as an argument to buy with you. If nothing of that is true, than you cannot be surprised if the sales do not soar. People will either take the cheapest offer they find (and it is not difficult to compare prices of online stores), or simply go with their favourite store, or with a huge brand name store of a great reputation.​

That told, your store indeed has couple of technical problems that may turn away a good deal of visitors. First of all, the store will reject anyone who's browser does not accept unverified cookies - you have no P3P (Privacy Policies) code in the HTTP headers, so anyone using MSIE6 or newer with default settings, will be unable to purchase in your store, unless he understands the problem and forces the browser to accept cookies from your server. Definitely a very bad thing!​

The store is not really well designed - it is not attractive graphically, it has a lot of ergonomic (usability) problems, and technically it is also far to be perfect or comparable to brand name stores. Sure, I know that getting a well looking, ergonomic, and technically perfect store costs a fortune and a lot of time, but still even with low budget, there are things that can be improved rather easily. So for example fixing the P3P issue is extremely important (though having a cart version that does not need any cookies would be even better).​

Speaking about the layout: sorry to tell it, but it looks very amateurish. Everyone can see it that it was not made by a professional, but rather by some cousin who learned some basic HTML in the college. The first thing I would change is replacing the ugly giant top header that takes the full screen when you open it in any resolution smaller that 1240x1024. The top menu makes no sense - it is split in two parts - the clumsy and slowly loading graphic buttons over the thick red bar (with no purpose to be there), and then another miniature almost invisible (although important) cart menu below in the black bar - that is very user unfriendly. Although I use to see dozens of such stores daily, and know where to look, it took me good 20 seconds before I localized the checkout link when I wanted to make a test purchase (for some reason there was no checkout button on the page I used, although I see now that there is one on other pages). Normal visitor would already click the Back button. The checkout menu choice should be very well visible.​

Generally, there are too many menu options, and there is too much blind space in them and around, so it is not easy to navigate or to see what there is in the store. Try making it more compact, and use subcategories. Usability guides tell that it is optimal to keep up to 7 options in a menu. Well, sometimes it is not practical or possible, but putting everything unimportant away from the principal view, or grouping differently, is usually advisable.​

The next important issue is that the website is not at all optimized for search engines (no titles, description, keywords, text, no content that could be indexed b search engines), so you probably do not rank very well in Google or elsewhere. And that what I mentioned is only a small part of getting better ranks in SE results.​

One way to attract and keep customers is offering also some content that brings them back to your website even if they do not look for buying anything. The DB forum is the best example. Sure, you will probably not manage to get as huge visitor and member base as DB, but if you write and publish diverse reviews, stories, test results, or add other content that can be interesting for at least some specific community, you will also very likely increase your sales. And yes, I saw the five undated articles you have on your website - but you certainly feel that it is barely something that would bring any visitor back again.​

Well, I could continue, but would need to type for long time, and would need to spend more time on analyzing the store. I would definitely advise subscribing to the some mailing list or forum of store owners, where you can discuss e-commerce related problems and get some useful tips. The best is starting with the forum of the cart software you use. Then there are many general websites dedicated to store owners (for example http://www.merchant911.org/). Also forums of important vendors of e-commerce may be of great help - for example you can find plenty of useful tips at [ame="http://extranet.miva.com/forums/forumdisplay.php?f=20"]http://extranet.miva.com/forums/forumdisplay.php?f=20[/ame])​

I am sorry if I was too critical, but unfortunately I see daily plenty of store owners who start e-commerce business thinking that they begin making big money after renting a $50-a-month server with a cart, and spending a month or two (and perhaps a few hundreds dollars) on setting it up. Well, it can happen if you have an exceptional product, or unbeatable prices, but if you don't, you better invest much more effort, time and money into building your store, the visitor base, reputation, and promoting it. Otherwise do not expect you'll gain more money than if you opened the same store in bricks somewhere out in the desert.​
 
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good reply Trux.
I can say that when I browse to shop I look for easy navigation, pictures to satisfy my visual needs, head on info (not to much) and a trustworthy looking site, scubastore has a lot of that, it does not take an effort to shop there.
you should browse the net for usability, read a few lines about it but don´t get to psycho on it, then you change the site to fit some of the demands within usability, get a hold of some people (not friends and dont tell them that it´s your site) rig a camera ,tell them to speak their mind during the browsing so you know what they think, leave them alone, and record their browsing of your site, then give them a bottle af wine or so for their effort.
analyze and learn from that.

I didn´t spend more than 30sec on you site till I gave up, you server seems to take ages (might just be when I was there, but ran some other sites that loaded in no time) didn´t get pictures and navigation was all over the place.

sceenshot of what I saw on your site.

good luck :) HC
 

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your site actually has lots of pictures:) didn´t get them on my visit to your site earlier?

hc
 
Yes, that's right too - the server is rather slow. That's a problem of many start-up stores - the owner jumps on a cheap deal of a bulk hosting company offering an "e-commerce server" for $10-$30 per month. In fact, such account is well suitable for static websites, but in the moment you put a dynamically driven application (like the cart) on it, it starts crawling. When doing e-commerce, I highly recommend getting a dedicated server - the physical machine is then used exclusively by your website only, and not shared with dozens or sometimes hundreds of other sites that slow it down, like it is the case at the regular accounts. Dedicated servers do not cost fortune - the price starts under $100/month and such a basic server is usually sufficient for start-up stores.

If not that, then I recommend getting an account at an e-commerce specialist with a good reputation in the community of store owners. Avoid huge mass hosts, or hosts who do also other things - like being ISP in the same time too - they suck almost all.
 
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hcknudsen said:
sceenshot of what I saw on your site.

good luck :) HC

That's interesting, I'll have to look into that. I've never gotten pictures not to load before. Thank for that input.
 
Trux... you were not being too critical.... that was perfect. What more can be said.... Alot I'm sure but you gave me plenty to think about and work on. I appreciate your professional advice. I've got a lot of work ahead of me... so if you see anything else let me know, and thanks again for the advice.
 
You should really follow Trux' advices.

Being a webmaster myself and wasting valuable bandwidth with several million pageloads a month I can give you some advice, too.

First off, the design of your shop is not too bad. I've seen worse! ;)
It just neds some adjustments.

As Trux said, make the header MUCH smaller in height. Its WASTING more than a third of my screen with a resolution of 1280x1024. Your website is no bulletin board... you actually want to sell something! So don't wast all the space for slogans and logos. Its also quite useless. The average internet user develops an advertisment-blindness (scientifically proven!) and his brain will completely ignore all the stuff up there. Ask a friend to visit your site for like 30 seconds, and then ask them what's on the top of your site. They won't be able to tell you! A good header height is around 80-100px.
Also the red bar is pretty useles.


I'm missing a link where you explain accepted payment methods.

My suggestion for a header menu: Home, Products, Payment methods, Shipping, FAQ - thats it.

Put the search-form somewhere else... like into the black bar. It just wastes to much space on the left side where your product categories should be! Same with the info about free shipping.

Sort your product categories! Why the hell are so unimportant things like clips, accessories and bags on top of it?!? You don't want to sell 50 cent clips - You want to sell $500 BCDs!
Check other, successful, shops how they organize their categories.

Make a Christmas special ;)

Promote your shop. I've seen a link section on your site. Why do you link to them, what do you get in return? At least ask for a BACKLINK! (very important when it comes to search engine ranking)
There are HUNDREDS of webdirectories on the internet. In how many of them are you listed? Probably not many, since your shop has only a PageRank of 3.
Put your link on as many diving related sites as possible! This will boost your searchengine ranking.
 
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