Hey guys and gals,
I don't like to dwell on the negative, but I am curious as to whether any of you have had problems with Specialfins.
My sob-story:
End of March 2005 I ordered two custom sized monofins. They arrive a month later, both ten centimeters too short (I had provided clear instructions). I contacted Jyri to have them replaced. I said I could send them back to him if he wanted, but he declined. He said he'd replace them. More than four months later (in late August/early September) I had been sending Jyri emails but no response for weeks at a time. When he would respond he would assure me that the fins had been sent. Then nothing for weeks. Finally, I explained that the whole freediving season in chilly Canada was over and still I had not received any monofin that I could actually use. The fins I did have were so short they look like kid fins! :duh I aked Jyri if he could track the package but he said he couldn't. I suppose he sent it by mail?
I got angry and asked for a refund. Jyri apologized and said the money would be wired to me shortly. Never heard from him for a few weeks until he said that his manager wouldn't issue a refund without tracking the package. Uh...so he didn't think to do that in May? Why didn't he mention that first when I had asked for a refund....Then after that no response at all...
Someone else I know ordered a fin from Specialfins this month. It arrived today, wrong footpocket size.
Someone else I know ordered a fin for a world record attempt in March. No fin.
Anyone know if Specialfins is having business issues that would prevent them from providing reasonable customer service?
I've heard some people are getting what they order from Specialfins. Despite that, given my frustrating experience, I would not recommend Specialfins.
I can understand that businesses can go through hard times, but when they don't explain what's going on, ignore emails, or fail to offer a strategy to correct the problem, it is pretty disappointing.
I'm still out 260 Euro or whatever.... :rcard
On the bright side, I ordered a monofin from Waterway and it arrived in 4 days! And it was much, much cheaper! :inlove Also, looking at the manufacturing for the Specialfins monofin and the Waterway, I have to say that the Waterway is a far surperior fin, far better crafted.
Anyone have info about Specialfins or similar stories?
I don't like to dwell on the negative, but I am curious as to whether any of you have had problems with Specialfins.
My sob-story:
End of March 2005 I ordered two custom sized monofins. They arrive a month later, both ten centimeters too short (I had provided clear instructions). I contacted Jyri to have them replaced. I said I could send them back to him if he wanted, but he declined. He said he'd replace them. More than four months later (in late August/early September) I had been sending Jyri emails but no response for weeks at a time. When he would respond he would assure me that the fins had been sent. Then nothing for weeks. Finally, I explained that the whole freediving season in chilly Canada was over and still I had not received any monofin that I could actually use. The fins I did have were so short they look like kid fins! :duh I aked Jyri if he could track the package but he said he couldn't. I suppose he sent it by mail?
I got angry and asked for a refund. Jyri apologized and said the money would be wired to me shortly. Never heard from him for a few weeks until he said that his manager wouldn't issue a refund without tracking the package. Uh...so he didn't think to do that in May? Why didn't he mention that first when I had asked for a refund....Then after that no response at all...
Someone else I know ordered a fin from Specialfins this month. It arrived today, wrong footpocket size.
Someone else I know ordered a fin for a world record attempt in March. No fin.
Anyone know if Specialfins is having business issues that would prevent them from providing reasonable customer service?
I've heard some people are getting what they order from Specialfins. Despite that, given my frustrating experience, I would not recommend Specialfins.
I can understand that businesses can go through hard times, but when they don't explain what's going on, ignore emails, or fail to offer a strategy to correct the problem, it is pretty disappointing.
I'm still out 260 Euro or whatever.... :rcard
On the bright side, I ordered a monofin from Waterway and it arrived in 4 days! And it was much, much cheaper! :inlove Also, looking at the manufacturing for the Specialfins monofin and the Waterway, I have to say that the Waterway is a far surperior fin, far better crafted.
Anyone have info about Specialfins or similar stories?
