:rcard:head
I have never dealt with a more frustrating company in my entire life. It started initially when I bought a pair of Millennium Ice Fins. I told them from the start I needed them urgently but they neglected to tell me they were out of stock until a couple of weeks later when I became anxious to receive my fins and asked about the wherabouts of my fins that they informed me they were out of stock. This is following the 15 email affair where I was merely trying to give them instructions to my FPO AP military address. Despite me explicitly explaining to use the address exactly as I sent it to them, each time they managed to distort the verification email to the point of exasperation. Finally about 2 months later when I was tracking the fins they had sent them to the wrong address somewhere hundreds of miles away. Luckily I was nervously tracking the package online and saw the mistake. I called the shipping company and told them of the mistake and even more luckily they hadn't delivered the package yet and we were able to remedy the problem. When the package finally arrived it wasnt it in a box but wrapped in some paper. I opened it to find scratches from insertion of the blades and scratches from the delivery all over the fins. And to top it all off they told me a day before the fins came they mistakenly sent me the wrong footpocket size. I just resigned to take the fins and pray nothing happened to them to make good on the warranty. Unfortunately the fates frowned upon me and about a month later the fins broke while surface finning (nowhere near the bottom) So reluctantly I did my best to leave Subprof out of the equation but much to my dismay Omer told me I had to use the company I bought the fins from to make good on the warranty. So I wrote them back,hoping for the best and fearing for the worst but as expected the latter is what came. I asked what process I needed to start in order to use the 3 year warranty that they advertise proudly. They asked to see pictures of the fins so I gladly showed them the broken remnant of my Ice Fins. After no response for about 5 days I inquired about the progress of the fins. They replied they are waiting for a response from the supplier. After waiting another 5 days with no response, I urged them again to respond due to my urgent need for new blades and their obligation as a responsible company. Now I'm on my 9th email regarding this and incredulously I received an email saying can you send photos of the fins attached to the very slew of emails that my photos are apart of. At this point I'm incredulous and want everyone here to avoid the horrendous fate I'm subjected to until I receive new (backup) Ice Fins. Sorry I'm a little long winded but I just want the word to get out about their deplorable customer service. SUBPROF makes shitty companies seem golden. :rcard:vangry
I have never dealt with a more frustrating company in my entire life. It started initially when I bought a pair of Millennium Ice Fins. I told them from the start I needed them urgently but they neglected to tell me they were out of stock until a couple of weeks later when I became anxious to receive my fins and asked about the wherabouts of my fins that they informed me they were out of stock. This is following the 15 email affair where I was merely trying to give them instructions to my FPO AP military address. Despite me explicitly explaining to use the address exactly as I sent it to them, each time they managed to distort the verification email to the point of exasperation. Finally about 2 months later when I was tracking the fins they had sent them to the wrong address somewhere hundreds of miles away. Luckily I was nervously tracking the package online and saw the mistake. I called the shipping company and told them of the mistake and even more luckily they hadn't delivered the package yet and we were able to remedy the problem. When the package finally arrived it wasnt it in a box but wrapped in some paper. I opened it to find scratches from insertion of the blades and scratches from the delivery all over the fins. And to top it all off they told me a day before the fins came they mistakenly sent me the wrong footpocket size. I just resigned to take the fins and pray nothing happened to them to make good on the warranty. Unfortunately the fates frowned upon me and about a month later the fins broke while surface finning (nowhere near the bottom) So reluctantly I did my best to leave Subprof out of the equation but much to my dismay Omer told me I had to use the company I bought the fins from to make good on the warranty. So I wrote them back,hoping for the best and fearing for the worst but as expected the latter is what came. I asked what process I needed to start in order to use the 3 year warranty that they advertise proudly. They asked to see pictures of the fins so I gladly showed them the broken remnant of my Ice Fins. After no response for about 5 days I inquired about the progress of the fins. They replied they are waiting for a response from the supplier. After waiting another 5 days with no response, I urged them again to respond due to my urgent need for new blades and their obligation as a responsible company. Now I'm on my 9th email regarding this and incredulously I received an email saying can you send photos of the fins attached to the very slew of emails that my photos are apart of. At this point I'm incredulous and want everyone here to avoid the horrendous fate I'm subjected to until I receive new (backup) Ice Fins. Sorry I'm a little long winded but I just want the word to get out about their deplorable customer service. SUBPROF makes shitty companies seem golden. :rcard:vangry
