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Aeris F.10 V2

Thread Status: Hello , There was no answer in this thread for more than 60 days.
It can take a long time to get an up-to-date response or contact with relevant users.
Has anyone tried the F10 with a Mac (or rather, on OSX)? If so, does it work?
 
Does anyone know the reason and a solution for the situation sebastian described below?
It is happening to my and a friend's (brand new) F10 aswell, but we both managed to get it into FREE some times...

Is it a defect, bug, feature? Is it releated to the watersensor/wet activation?


cebaztian said:
Hi. Pressing top left for 2-3 secs to get into FREE mode.
Only shows ZEROOOOOOOOS.
0000000
0000
0000
Comments?

Sebastian
Click to expand...
 

If you activate FREE mode when diving, then it shows same thing, so free mode must be activated on surface.
But your situation looks like u have faulty F10
 
I am trying to activate it on land.
A factory new watch beeing faulty sucks...

@Fondue: Do you know more about this? I am leaving to Dahab next week and need the watch. Is the Aeris service that quick?

martin366 said:
If you activate FREE mode when diving, then it shows same thing, so free mode must be activated on surface.
But your situation looks like u have faulty F10
Click to expand...
 
Ok, I did some further tests now.

Drying the computer in the air: mode button leads to the 000000 screen.

Putting the computer into 5cm of water: pressing the mode button switches the computer into dive mode 90% of the time (maybe even 100%, if I wait few seconds after puttin it into the water)

Drying it with a towel: mode button leads to 000000 again.

Is this some kind security mechanism to prevent the computer from switching into dive mode by accident and thus save the battery?

So the main question is: Should (and does) the f10 switch instantly into dive mode, when fresh out the box or after drying thoroughly?
 

Yes, it should.
 
There's something strange about new Aeris f10.v2... I think I have seen the screen mentioned one time (the 000000) when I activated free mode during a dive (I had forgotten to activate it on surface). The watch jammed. However, the watch worked again 10 min. later, and has worked ever since...

Then my friend bought a watch, and for hours during a car ride to the lake, we tried to get it out of dive mode. Because it was diving app. 0,9m in the car, just after being activated. We thought that it might be because of a high-pressure weather system that day... Anyway, if we "sucked" on the back of the watch, it would go out of divemode. But not long enough to change the activation depth to 1,8m, wich should deal with the problem temporarily. We then took the battery out several times... same problem. Then 6 hours later, we threatened the watch with a vacuum-cleaner, to try and make a long enough low pressure, to change the activating setting... Then before doing anything, the watch worked fine, and I think it has worked fine ever since...

If you combine my problem, with the dry-diving problem, it seems that perhaps the watch has problems calibrating... Perhaps if pressure is substantially different when activating, than when it was made... I don't know...

I get the feeling that the watch has some kind of "activating problem" doing freak stuff in the beginning... It might suddenly work, for some odd reason, perhaps because of delayed automatic calibration...
 
If you want it fixed contact Aeris support. The speed with which the problem is resolved is directly related to how quickly you contact them.
Either that or go through the shop you got it - I'd try both and see which is quickest.

For everyone else who may buy anything ever: IF IT DOESN'T WORK CONTACT THE MANUFACTURER OR TAKE IT BACK.

When you get new stuff - test it! New stuff sometimes does not work.

(ps - I don't work for Aeris - they are way nicer)
 
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Okay - WORD: I spoke with the CEO - G0T0 - you should contact Oceanic Europe Immediately! Then let me know what you get back. I'm pm'ing you my email right now.

Oh - and YES the watch should go into dive mode when you press the button - regardless.
 
Thanks fondueset for your help - I appreciate it and wont take your rough tone personally

I did not post in this thread to make aeris look bad. I believe not telling the owners and potential buyers about the problems (and possible solutions) does not help either...

Especially the quite constant behaviour of switching into divemode when under water and not doing so when dry made somehow sense to me, as it could have been a feature to save battery. As i mentioned, it is a factory new computer and did not know how the computer should behave.

At the time posting I was speaking to the oceanic support, who were not really clear about what was causing the problem - they said that it is some kind of software problem, but they would most likely have to replace the computer.

So as I am leaving to Dahab next week I have to see how I will handle the situation and if I will return the computer before or after my vaccation. As long as it is switching to the dive mode with a few tries I could live with it for now.

So the 000000 screen is definately a bug and you should speak to your shop or Aeris or their distributors.
 
Sorry for the double post.

I tried sucking on the sensor on the back as baiyoke mentioned and it helped with the switching aswell.
Now is set the starting depth from 0.6 to 1.8m and for now it looks like it is working again. Even after setting it back to 0.6m it seems to work again.

But I see this more as a hot fix and not a real solution. I will send it to Aeris to correct that issue anyways.
 
Alot of what I'm reacting to is all the complaining that took place with the F.10v1. It was justified to an extent - but I also had an inside track and knew how incredibly hard to trace the problems were - in fact Oceanic NEVER duplicated the static problem - they deduced it. Also, many, probably most .v1s never exhibited the problem. I went through several .v1s and it felt like Christmas when I finally got one that had the problem! I figured out the battery algorythm issue - but the static thing had to be fixed first because it also could have caused battery issues. It was weird and they put alot of resources on what is really a very small market share. An important point being is that it was a problem that never showed up - even in very thorough testing.

Also, present company excepted some people just like to complain on the internet.
In one instance a fellow complained virulently about a product he'd gotten on every forum he could find (he said the screws rusted ?!). Strange problems and really nasty tone. I contacted the company - got everything arranged for him and contacted him - nothing.

Please contact me by tomorrow if they are not willing to provide you a new unit - I will see what I can do.
 
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You are right in the point, that just posting about the problems and not if and how it was solved does not help anybody.
But I don't see the point in just telling about the benefits of a product although problems occur.

To do justice in my case:
The Oceanic team (which does the support for Germany, Finland, France and Italy) was VERY helpfull and said that they would try to replace the computer in less than one week (including shipping!).
On the other hand the Aeris support I also contacted did not respond until now, but I contacted them less than a day ago via their online form.
 
Phone usually works better.
I've found their support quite good. It is a relatively small company.
Glad to see its getting sorted.
 

Now, the thread from start is more or less a presentation of the watch. Kind of free advertisement, but that's allright, because we are all interested in new stuff and features for sure... But it doesn't really add up, that you want to present a second version of a watch, that had a lot of problems in the first version - and then get angry when people post that they have the same really odd problem as another guy, and even hes friend too...

Seems like you want this to be a clean advertisement for a watch, that has gotten kind of a bad reputation in the first version - now why on earth are you setting the rules for how people can talk about a faulty watch on an open forum, that I honestly don't understand... ?????

There seems to be a problem with this second version as well, and if the guys making the watch cannot change that, to me they don't really deserve to sell any more watches... You seem to be taking this very personal for whatever reason... To me it's a product - a watch - and if a lot of them doesn't work (like if I + my friend + another guy on the web+ another guy and his friend........) then it seems more than fair to discuss that on the internet.

Companies producing cars are sometimes withdrawing 100.000 cars because of some problem... If this watch really has a bug in a lot of the pieces sold - why should that be kept in the dark, and why should the company only be contacted on a one-by-one basis...

The hole point of a place like deeperblue is exchange of information...

Now I have a strong feeling that there's something that goes wrong when people activate the watch... In an otherwise really fine watch. That really is in the makers interest to sort out. And until they do I think people should be free to discuss problems of this sort, especially if it's a second version of a former problematic design...

Your post doesn't compute at my end...

g0t0: I'm glad if I could help.

My guess is that your watch will work fine from now on...(for some unknown strange reason). You could try to make a deal with the manufacturer: You take it diving, and see what happens. That I think would be in there interest too... And if it doesn't work, I'm almost sure Freedive Dahab is selling it, so make a deal with the manufacturer, that you can try a second piece from them, in case of problems, and get a refund from the first piece.

By the way: I've been happy with my piece until now... However:
- Stopwatch function is not good.
- Logs are a bit weird (so I don't use it).
- Alarms should be louder...

And remember to set the freshwater/saltwater setting, some people don't know that, and are confused when comparing to other watches, with different reading.
 
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G0T0 - it may be the sensor was a bit stiff or something - but if they can get you a new one in time I'd be inclined to go for it. Your call though.


Your first conclusion above makes my point nicely. Based on the problems you've heard about - you seem to have concluded that there is a problem with the f.10v2. Given your experience, this is understandable BUT:

There are thousands of these watches in circulation (and .v1s as well). They are being used in competitions, by spearfisherman and, every day, by me (on my third battery). Of course there are units that have problems for whatever reason - occasionally I'm sure they have a bad lot. (by the way - I've had that experience with monofin glue!!)

Though none of the 5 or so that have passed through my hands have - nor have the two purchased by local divers (other than me) - or the several that I know of that were at Vertical Blue this year ..etc.

In fact my original, heavily used, v.1 is still in use - the two problems that model had having been resolved long ago. (static charge, battery algorithm - though my first one worked perfectly) Though they seem to have attained mythic status in the minds of some.

My point is simple - if you have a problem with your watch the first thing to do is contact Aeris/Oceanic and give them an opportunity to resolve it.

Remember - part of what you pay for is the warranty and support.

I don't regard this as a personal issue.

PS - I toned down my contentious post because I realized that it, in part, reflected the amount and quality of tech support calls I was getting at work ( I work as a network admin).

Fyi Bayoke - I don't know what it is with the alarms on these things - they are virtually ALL (suunto etc.) too quiet (the beautifful Liquivision Xen has NO audible alarm because the designer didn't think he could make it loud enough) I've mentioned it repeatedly and I think it is some kind of hardware limitation. We await the evolution of little tiny underwater speakers I think.
 
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