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Crackling problem with Bleutec Fin

Jogo

Active Member
Jun 9, 2009
13
0
36
singapore
I have bought a pair of BleuTec Blade Fusion Fins from BleuTec in Greece. I am disappointed because one of the fins crackles when I swim with it and it is very annoying when you are spearfishing or even freediving. The other fin does not emit this sound and I have emailed the Company 3 times regarding this matter. They have replied once and have remained silent thereafter. It is very much a disappointment to have paid premium price for a pair of carbon fins from a reputable company and having to face this problem!
Attached is a video of the problem fin and you can hear the crackling clearly. A good advice to those looking out to buy a pair of carbon fins is to test it out by bending from the tip of the blade and see if it crackles.

 

SubSub

Well-Known Member
Aug 26, 2015
485
182
58
41
Stockholm
Customer service doesn’t seem to be the Greeks strong side. I’ve tried to reach Pathos numerous times via many different channels, but they have yet to reply. Lousy.

I don’t understand that mentality at all, you are only as good as your customers say you are.

Nowadays when there are so many manufacturers and options with similar quality and pricing, the customer service is one of the more important means of competition. So how is it even possible to overlook the importance of it? Are they just behind the times or what?
 
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Reactions: Jogo

taz00

New Member
Aug 11, 2017
3
0
1
Athens - Greece
I know that the owner of Bleutec has had to face some deaths in his immediate family so please be a little patient.
I can contact them on Monday about your problem if you would like to.
Do not forget that these companies are small and sometimes life happens to the people behind them.
 
OP
OP
Jogo

Jogo

Active Member
Jun 9, 2009
13
0
36
singapore
I know that the owner of Bleutec has had to face some deaths in his immediate family so please be a little patient.
I can contact them on Monday about your problem if you would like to.
Do not forget that these companies are small and sometimes life happens to the people behind them.
Hi TazOO,

Thanks for your offer to help, will be glad if they could replace the blade that crackled.
 

taz00

New Member
Aug 11, 2017
3
0
1
Athens - Greece
I spoke with Bill Zonomesis (the owner of Bleutec) and his exact words were:
Bleutec’s warranty in well known and non negotiable. He will not replace a single blade since he only produces blades in matched pairs. He told me to return to him the blades and he will exhange them with a new pair.
 

Alfonso

New Member
May 20, 2018
4
0
1
29
Panamá
I just bought a pair of Bleutec Impulse and also have the same exact problem, is the fin broken or what? can anyone tell more about this? is it dangerous to dive in with it? I havent try it on the pool or sea yet, just get it out from the shipping box like that.


Thanks,
Alfonso.
 

Lesvosguy

Member
Dec 31, 2017
2
0
11
36
All over
Hi,
I have had the same problem. I think it might be due to bent during transport but not sure. I put my blade for a quick bath in very hot water it solved the problem. Doesn't seem mechanical properties were affected.
 
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