Hi there,
about 1.5 years ago I bought an Oceanic F10 freediving watch which went broke about 2 months ago with the glass craked from the inside around the outer metal ring.
Oceanic claims to have a two years warranty on their products, so I tried to figure out whom to contact to have the watch checked for a warranty eligible failure. Since I bought the watch at subprof.com, which is infamous for long delivery periods and not responding to emails, I thought I may contact Oceanic directly.
Oceanics web-page states that when living outside US one has to contact a sales representative, which in the case of subprof.com would be technomar in Spain. Thus, I sent an email to oceanic@tecnomar.es with the invoice and pictures attached, but without any response.
Does anyone has experience with Oceanic service quality, maybe even with the representative in Spain. Or any tip how to proceed?? I live in Australia but I don't think that the Australian representative would bother about a watch bought in Spain.
Thanks.
NB: In the Internet economy age and companies selling their product to globally operating web-stores having consumers to contact national sales representatives seems a bit outdated.
about 1.5 years ago I bought an Oceanic F10 freediving watch which went broke about 2 months ago with the glass craked from the inside around the outer metal ring.
Oceanic claims to have a two years warranty on their products, so I tried to figure out whom to contact to have the watch checked for a warranty eligible failure. Since I bought the watch at subprof.com, which is infamous for long delivery periods and not responding to emails, I thought I may contact Oceanic directly.
Oceanics web-page states that when living outside US one has to contact a sales representative, which in the case of subprof.com would be technomar in Spain. Thus, I sent an email to oceanic@tecnomar.es with the invoice and pictures attached, but without any response.
Does anyone has experience with Oceanic service quality, maybe even with the representative in Spain. Or any tip how to proceed?? I live in Australia but I don't think that the Australian representative would bother about a watch bought in Spain.
Thanks.
NB: In the Internet economy age and companies selling their product to globally operating web-stores having consumers to contact national sales representatives seems a bit outdated.