Online Shop Scam (ww.spearfishing.de)
I want to spread an unethical and unprofessional act of online shop
www.spearfishing.de to the community so other will not make the mistake I did.
I made a bulk order from the shop, and even though all of the items seemed in stock, it took them five working days, seven calendar day to proceed my order to post. I did not mind that even though I selected items in stock for fast shipment.
When I opened my order, I noticed that the diving flag was missing from my best hunter okipa 3 buoy. I did not mind that one either as I had a spare flag from my previous floats. However, when I started reel 1.5mm 50 meters expensive Dyneema (purchased from them) to my new reel LG Twist 45 for pathos (also from them) I realised that it only took about 25 meters line. I was shocked because I choose that reel because of, on their site, it was advertised as it takes 45 meters of 1.5mm line and 30 meters of 1.8mm line on the time of my purchase. I wrote them about the issue but they told me they are in holiday and they will look into it next week. When I got a reply next week, they said it is because of the way I wrap the line into my reel but they will confirm it from the manufacturer. And I told them there is no way the difference will be that much (45 meters to 25 meters). A few days later I got a reply saying that they confirmed from the manufacturer that reel only takes 30 meters of line so it was “OK”. I got furious, I told them it is not “OK” with me because I purchased that reel based on information they provided and demanded a replacement. And from that point, it all got very nasty. They updated their site with new information saying that reel take 30 meters of line and they send me an e-mail saying that I misunderstand the information written on the site!!!!
I am not returning the reel as it means 4 hours drive and paying postage back for me. Instead, I am spreading this incident to let the community know about this online show approach to their customers. I will also carry this issue to consumer right protection organisations in EU and Germany.