It feels like it is time to share my lunocet experience…
I ordered my lunocet on Dec 23th. I bought the gift card for 299$ including shipping- not a bad deal and well worth a try I thought. I was asked to wait approximately 2 weeks until I would be sent a tracking code.
So far so good. After 4 weeks I got a little impatient, sent some emails to ted, got no reply to any of them and then found out in the deeperblue- forum that you have to write the word URGENT in the subject to make sure to get any answer. I did so and got a tracking code which I checked daily and waited another week until my fin finally started to move… By then Ted had started to promote the lunocet PRO- for just about the same price. Somehow this felt really disappointing to me.
I do not blame Ted for any oft he problems I had with the customs, but they caused another delay of more than one week, so that alltogether 2 months after I ordered my fin I finally held it in my hands.
Or let´s say, I held the parts in my hands… I am neither an idiot nor an engineer, but it would have helped a lot if there would have been a description or at least some words about how to assemble the fin. But anyway, I like to play and find out and less than 30 minutes later the fin was ready to get wet. Or at least so I thought…
My first experience in the pool was this:
Jumped in, felt great, started to kick, once, twice, felt as if something was really wrong, looked back, saw that the blades oft he fin looked somehow messed up and left the pool frustrated with a lunocet that looked broken. Took some pictures, sent them to Ted and was really surprised thatthis time I got an email back straight away in which he apologized and told me that I was missing a forward pin and that he asked for my telephone number and promised to get me a temporary solution as well as a replacement for the broken rubber spring.
I sent him my number and he called straight away. What can I say- after the phone call I really felt that Ted is a nice guy, he seemed to be really sorry and he promised to send me my replacement the next day.
Another three weeks passed. Another three or four emails remained unanswered. Tried the „urgent“-thing angain, Ted replied some time afterwards, only to let me know that he was busy with the pro- flukes and apologized fort he delay and informed me that he would ship „earlyer this week“.
So- here I am, three months after I have ordered and payed my lunocet (the meanwhile „old“ model) and still waiting for my fin… The one I got looks great, felt grat and with the (poor) replacement and the broken rubber it still works somehow, not good but promising in a way. It feels very stable in the water, that´s almost all I can say so far. The members of my team all have agreed that there is „something missing“- and that´s the power oft he fin. I just can´t seem to get nowhere with it- but maybe that´s because my fin is broken.
To me it almost feels like I have been ripped of. Maybe not on purpose, but the customer service in my case is to be described as really poor. I liked the idea to support somebody who is really trying hard to build a new type of monofin, but so far I have to say it wasn´t worth it. The fin looks and feels promising and maybe the pro- model will solve the lack of power and I would really love to give it a try but after all this hassle I am pretty much done with the way I was beeing treated as a customer. If I will ever get any replacement I will let you guys know what it felt like in the water to me…
Sorry if this all sounds really negative, I have read so far that many of you seem to be happy with the fin and maybe I was just extremely unlucky...