FreeDiving Alpha Corporation .: Wetsuits for freediving sale :. • FreeDiving •
Well, maybe I should leave the "stay away" part up to You guys, let me just say few words about my experience with this company. I just have to say that many of my emails in my spam folder from Nigerian scammers sound more professional than response I got from AlphaDeep.
So my Heiwa ripped again and I was in need of a new wetsuit, I had Elios before so I decided to try AlphaDeep this time. On Jul 8 I ordered Daiwabo wetsuit and after payment I got no email, no confirmation. After dealing with Elios I figured this must be the way things work in Italy and I decided to wait.
10 days later however I decided to check the status of my order hoping to receive it before my approaching dive trip. No answer for two days so I email them again:
"Hello,
I am just checking status of my order and if You received my payment.
if my wetsuit is in making what is approximate date I can expect it?"
Next day I get this answer:
"Dear Mr Piro
Thank you for your e-mail.
Unfortunately we don't accept orders in this period.
The next time please before order inform that.
Thank you for your attention.
Best regards
Silvia Parisi sales dept."
Citando Piooro <piuro76@yahoo.com>:
> 10 days from ordering date and no confirmation, no email, nothing.
> Is my wetsuit
> being made?
In other words my payment was accepted but not my order
So I am thinking that's fine, just refund my payment and we're good:
"And what about my payment? I paid 122 Euro"
But next day I receive this message:
"Dear Mr Piro
We bocked your order and will be shipped in 40/45 days.
I will come back with the track number.
Thank you again
Best regards
Silvia Parisi sales dept.
Citando Piooro <piuro76@yahoo.com>:"
Thinking of Elios can make me the same suit for 10 Euro more in 10 days I write to them:
"This is too late for me, I am going diving this month. Please cancel
> my order and refund my payment"
and right away I receive this shocking news:
"Dear Mr Piro
Thank you for your e-mail.
We noted that you cancel the order and don't want any more the pants.
1)Unfortunately it's not possible to give you the money back,because
are passed more than 10 days and we give as you know 2 days to
modificate the order or cancel the order.once you pay you accept our
terms and conditions.
2)It's not possible to refound you also because it's a custom product.
art 5
Secondo quanto disposto dall'art. 5 comma 2 lett c) del D.lgs il
diritto di recesso non trova applicazione rispetto ai "beni
confezionati su misura o chiaramente personalizzati o che, per loro
natura, non possono essere rispediti o rischiano di deteriorarsi o
alterarsi rapidamente".
In any case we will come in your direction giving a partial refound of
116 euro
NOTE:COMMISSION PAYPAL - 5 euro
Manufacture and material - 60 euro
_______________________________________________________________________________
116 euro - 65 euro = 51 euro.
If you agree write in the next email "I Accept".
Please the next time inform about that for us it's very important.
Thank you again for your attention.
Best regards
Silvia Parisi sales dept."
This is obviously insane so in my response I let them know:
"51Euro refund? This is insane and absolutely unacceptable, I DO NOT ACCEPT. Send me full refund or I open dispute with PayPal"
So then I am asked of my account:
"Dear Mr.Pioro
Your order has been cancelled.
Cancelling order is irrevocable.
Nex time before you do an order or cancel a order you must be sure to doit.
About the e-mail referred that we don't accept orders was referred to
new orders.
All the paid orders go in production.
So in this case we will refoud you the difference.
Let us know your account.
Thank you again for your attention.
Best regards
Silvia Parisi sales dept."
I simply respond:
"I paid with PayPal"
It was last email from them dated Jul 25, almost two weeks ago. Basically no wetsuit, no $$$.
I am working with PayPal for a full refund right now.
Just want to warn all potential buyers from this company, for few extra Euro it's just safer to stick with proven Elios or other brands which I ended up doing anyway (bought Orca)...
Well, maybe I should leave the "stay away" part up to You guys, let me just say few words about my experience with this company. I just have to say that many of my emails in my spam folder from Nigerian scammers sound more professional than response I got from AlphaDeep.
So my Heiwa ripped again and I was in need of a new wetsuit, I had Elios before so I decided to try AlphaDeep this time. On Jul 8 I ordered Daiwabo wetsuit and after payment I got no email, no confirmation. After dealing with Elios I figured this must be the way things work in Italy and I decided to wait.
10 days later however I decided to check the status of my order hoping to receive it before my approaching dive trip. No answer for two days so I email them again:
"Hello,
I am just checking status of my order and if You received my payment.
if my wetsuit is in making what is approximate date I can expect it?"
Next day I get this answer:
"Dear Mr Piro
Thank you for your e-mail.
Unfortunately we don't accept orders in this period.
The next time please before order inform that.
Thank you for your attention.
Best regards
Silvia Parisi sales dept."
Citando Piooro <piuro76@yahoo.com>:
> 10 days from ordering date and no confirmation, no email, nothing.
> Is my wetsuit
> being made?
In other words my payment was accepted but not my order
So I am thinking that's fine, just refund my payment and we're good:
"And what about my payment? I paid 122 Euro"
But next day I receive this message:
"Dear Mr Piro
We bocked your order and will be shipped in 40/45 days.
I will come back with the track number.
Thank you again
Best regards
Silvia Parisi sales dept.
Citando Piooro <piuro76@yahoo.com>:"
Thinking of Elios can make me the same suit for 10 Euro more in 10 days I write to them:
"This is too late for me, I am going diving this month. Please cancel
> my order and refund my payment"
and right away I receive this shocking news:
"Dear Mr Piro
Thank you for your e-mail.
We noted that you cancel the order and don't want any more the pants.
1)Unfortunately it's not possible to give you the money back,because
are passed more than 10 days and we give as you know 2 days to
modificate the order or cancel the order.once you pay you accept our
terms and conditions.
2)It's not possible to refound you also because it's a custom product.
art 5
Secondo quanto disposto dall'art. 5 comma 2 lett c) del D.lgs il
diritto di recesso non trova applicazione rispetto ai "beni
confezionati su misura o chiaramente personalizzati o che, per loro
natura, non possono essere rispediti o rischiano di deteriorarsi o
alterarsi rapidamente".
In any case we will come in your direction giving a partial refound of
116 euro
NOTE:COMMISSION PAYPAL - 5 euro
Manufacture and material - 60 euro
_______________________________________________________________________________
116 euro - 65 euro = 51 euro.
If you agree write in the next email "I Accept".
Please the next time inform about that for us it's very important.
Thank you again for your attention.
Best regards
Silvia Parisi sales dept."
This is obviously insane so in my response I let them know:
"51Euro refund? This is insane and absolutely unacceptable, I DO NOT ACCEPT. Send me full refund or I open dispute with PayPal"
So then I am asked of my account:
"Dear Mr.Pioro
Your order has been cancelled.
Cancelling order is irrevocable.
Nex time before you do an order or cancel a order you must be sure to doit.
About the e-mail referred that we don't accept orders was referred to
new orders.
All the paid orders go in production.
So in this case we will refoud you the difference.
Let us know your account.
Thank you again for your attention.
Best regards
Silvia Parisi sales dept."
I simply respond:
"I paid with PayPal"
It was last email from them dated Jul 25, almost two weeks ago. Basically no wetsuit, no $$$.
I am working with PayPal for a full refund right now.
Just want to warn all potential buyers from this company, for few extra Euro it's just safer to stick with proven Elios or other brands which I ended up doing anyway (bought Orca)...