Saturday, September 21, 2019
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Is Subprof.com garbage?

noobey

Member
Jul 23, 2018
35
10
23
32
canada
I was about to place an order for a speargun but decided to do some reading first. Plenty of negative reviews about those Spaniards. Painfully slow shipping + deliveries & poor customer support are the main complaints. Waiting months for your order is not uncommon, despite their website stating 4-days internationl shipping.
I sent them a question 3 days ago, no reply yet. And now their "contact" button doesn't seem to work lol


But damn, they have good prices. It's the only reason why I can't just look away.

So Is this true, is it an awful company ?

As a canadian, where else should I be looking? My local shops don't carry much spearfishing gear. I need to find an online shop.
 

monchan

Well-Known Member
Aug 15, 2007
191
53
118
Tottori city, Japan
I have not made an order with them in several years and I just place an order with them so I hope they have not changesd.
But I have used them several times in the past and had no probs. I even ordered some omer longfins and an omer fin bag. and the fins did not
fit in the bag. So they sent me a Spetton bag free of charge. Over all I have made 6-7 orders, no long delays. It says contact times Mon-Fri. so they have been
closed over the weekend or at least not using the pc. wait until Monday Spain time. But check Scubastore (divein) I also just made an order with them.
While the price of the goods was more than Subprof, the shipping was cheaper and it worked out better.
 

daforg

Member
Feb 4, 2018
25
4
18
Gold Coast, Australia
I've had one fast purchase (2 weeks from order to delivery) and one slow purchase (2 months!). It seems to be down to stock availability. I recently enquired about a couple of items and one was in stock and the other was a week wait.
 

monchan

Well-Known Member
Aug 15, 2007
191
53
118
Tottori city, Japan
My Last order took just over a month to arrive. It Didn`t get sent for 3 weeks. They took four days to answer my message asking
whats going on with my order. Then no replies, had to phone them. After 3 weeks and still not knowing anything about my order
I asked them to cancel then it was sent the next day. It took about a week to arrive so that was good. The items were packed well enough
and I`m happy now. It comes down to, if you want the good prices it might be a bit of a trade off with expected service.
This has been my worst dealings with them, but they were still polite and friendly just a little hard to get hold of.
 
OP
OP
noobey

noobey

Member
Jul 23, 2018
35
10
23
32
canada
Thanks for the honest reviews.

With so few warm summer days left to dive, I couldn't take the chance with their delayed shipping. So I tried a shop in Italy instead. Planet-multistore. Their prices seemed just as good. From italy to canada, I paid $60 to ship fedex air, and then I got another fee of $75 for taxes + customs.

Just letting you fellow canadians know. Our dive shops are so costly. So even with that fee of $135, I still came out way ahead. They kept in contact, answered all my questions and shipped it out fast. Definitely a good find.
 
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