This is the last display on my:
View attachment 26824
I was also told by suunto brazil that some early model may required firmware updates. This is the serial number on my 82204775
This is going to be a long story with a happy ending.
When I started this thread the D4 had lock up when changing modes, from Free Dive to Scuba.
The watch was sent to suunto Brazil, the display was still on with a single number, suunto Brazil told me (my friend in Brazil)," the problem was a firmware update very common on the early models of D4, the repair would be free, but the shipping from Brazil to Finland would be 250 dollars."
Me and my friend in Brazil found 250 too expensive, and asked suunto brazil to sent the watch back, when reciving the watch the display was off, we both found odd, I told my friend to mail me watch (to america), since it was bought here in US, I was under the impression that would be easier to deal with that from U.S.
When I received the watch, I've contacted suunto america, that told me all the repairs in U.S. were done by aqualung, so I contacted aqualung then mail the watch to them. After a couple of days the store contacted me, telling me that who ever have service the watch has misplace the battery cover damaging the golden contacts, to fix that would 150 dollars, just to make it work, then check what was wrong to begin with. Since the watch was bought over the internet aqualung would not warranty.
That was very disturbing, this whole issue with internet purchases of suunto in America, was somewhat troubling, I have a 1999 toyota tacoma, I am forth owner and still get recall notices.
The watch was just a year old when it broke, it was still a suunto eventough I bought over the internet, so I told aqualung to mail me the watch back (they did with no charge - at least that).
My friend in Brazil (the watch owner), during this time, had contacted suunto Brazil - actually the guy who service the watch, told him about the issue with the golden contacts, the guy told several different stories, but at the end - two or three weeks of exchanges he gave us an email of someone in Suunto Finland.
Then I email this person in suunto finland, he told me to mail the watch to him, that would be repair or give me new one.
I am still in Brazil, but my wife (who is in Alaska) just told me suunto sent me a new watch, great, but U.S. suunto costumer need to be aware aqualung/internet issue, make sure to register your watch.
That totaly change my perception about the brand, I was very upset, now I am quite impressed.
Also the D4 is not like the D3, should only be service by suunto (the rep in Brazil was not certified on D4).
I am sorry about the long story. Happy ending
