Hi all,
I just wanted to share the latest Diveinn disaster story.
On October 5, I ordered the following product from DiveInn:
Product: AQUALIGHT POWERLED RECHARGEABLE FLOOD ALUMINIUM 68º (ION-LITHIUM) 1 LED P7 900 LUMEN RefA900L-68º)
Quantity: 1
Price: 283.49 US$
I received a message saying the product was not in stock and back-ordered. Several weeks passed. Finally they shipped my package to me via DHL. I received the package eagerly, only to find that they shipped the wrong product. The original dive light I ordered (the POWERLED) was tiny, and great for freediving. The light I received (the K-LED model) is HUGE and totally different, useless to me. I then sent them this return request:
"Order number 255335. I ordered:
(87800) Aqualight Powerled Rechargeable Flood Aluminium 68º (Ion-Lithium)
1 Led P7 900 Lumen
Instead, I received Aqualight K-LED, which is a totally different product.
Either I need a refund or I need you to ship me the correct product. If
you want the K-LED unit back, please send a courier to my location to pick
it up."
I then received the following apology from them:
"This is an automatic message. Please do not reply, those mails will not be
answered.
Hello,
We do apologise to hear that you received the wrong product,
Here is a link to return a product,
please follow well the instructions and we will send you back the item,
Online dive shop, buy online diving, snorkeling & swimming equipment
Best regards
Tradeinn Customer Service"
So, to return the dive light to them, I clicked on the DHL link and after entering all the product data, I received an error from the DHL website saying that 'product code invalid for your country.' I spent over an hour on the phone with DHL and no one could figure out what the problem was. Eventually things got worked out and DHL came to pick up the package for the return. The dive light was completely unused. It did not arrive in a box, it arrived in a deluxe nylon zipper carrying case. I included it exactly as it was, even in the same original DHL envelope. Back it went to Spain and I was still eagerly hoping to receive the correct light that I ordered.
Instead, I received this message:
"This is an automatic message. Please do not reply, those mails will not be
answered.
Hello,
Im contacting you to inform that you send us back the product without a
proper package.
This product cant be sale anymore.
We do not have any other choice than send it back to you.
We will not charge you with the difference of price of course.
We are sorry for the inconvenience.
Kind regards,
Tradeinn Customer Service"
So, they shipped me the wrong product, and now they are telling me that
1) they have no intention of shipping me the correct one
2) they will not refund me
3) I have to pay for the product even though it is not the one I ordered
I wrote them an angry message explaining my position. All I got back was the DHL tracking number of the incorrect product headed my way.
When it arrives I will refuse it at the door (no signature), it will then be returned to Spain.
I have contacted my credit card company to get my money back but it could take up to 3 months and there are no guarantees.
CONCLUSION:
NEVER DO BUSINESS WITH SCUBASTORE / DIVEINN
Let's say that one more time.
NEVER DO BUSINESS WITH SCUBASTORE / DIVEINN
They only carry about 1/4 as many products as they used to. The reason is pretty simple-- poor business practices means more and more manufacturers are removing their products from their website.
I just wanted to share the latest Diveinn disaster story.
On October 5, I ordered the following product from DiveInn:
Product: AQUALIGHT POWERLED RECHARGEABLE FLOOD ALUMINIUM 68º (ION-LITHIUM) 1 LED P7 900 LUMEN RefA900L-68º)
Quantity: 1
Price: 283.49 US$
I received a message saying the product was not in stock and back-ordered. Several weeks passed. Finally they shipped my package to me via DHL. I received the package eagerly, only to find that they shipped the wrong product. The original dive light I ordered (the POWERLED) was tiny, and great for freediving. The light I received (the K-LED model) is HUGE and totally different, useless to me. I then sent them this return request:
"Order number 255335. I ordered:
(87800) Aqualight Powerled Rechargeable Flood Aluminium 68º (Ion-Lithium)
1 Led P7 900 Lumen
Instead, I received Aqualight K-LED, which is a totally different product.
Either I need a refund or I need you to ship me the correct product. If
you want the K-LED unit back, please send a courier to my location to pick
it up."
I then received the following apology from them:
"This is an automatic message. Please do not reply, those mails will not be
answered.
Hello,
We do apologise to hear that you received the wrong product,
Here is a link to return a product,
please follow well the instructions and we will send you back the item,
Online dive shop, buy online diving, snorkeling & swimming equipment
Best regards
Tradeinn Customer Service"
So, to return the dive light to them, I clicked on the DHL link and after entering all the product data, I received an error from the DHL website saying that 'product code invalid for your country.' I spent over an hour on the phone with DHL and no one could figure out what the problem was. Eventually things got worked out and DHL came to pick up the package for the return. The dive light was completely unused. It did not arrive in a box, it arrived in a deluxe nylon zipper carrying case. I included it exactly as it was, even in the same original DHL envelope. Back it went to Spain and I was still eagerly hoping to receive the correct light that I ordered.
Instead, I received this message:
"This is an automatic message. Please do not reply, those mails will not be
answered.
Hello,
Im contacting you to inform that you send us back the product without a
proper package.
This product cant be sale anymore.
We do not have any other choice than send it back to you.
We will not charge you with the difference of price of course.
We are sorry for the inconvenience.
Kind regards,
Tradeinn Customer Service"
So, they shipped me the wrong product, and now they are telling me that
1) they have no intention of shipping me the correct one
2) they will not refund me
3) I have to pay for the product even though it is not the one I ordered
I wrote them an angry message explaining my position. All I got back was the DHL tracking number of the incorrect product headed my way.
When it arrives I will refuse it at the door (no signature), it will then be returned to Spain.
I have contacted my credit card company to get my money back but it could take up to 3 months and there are no guarantees.
CONCLUSION:
NEVER DO BUSINESS WITH SCUBASTORE / DIVEINN
Let's say that one more time.
NEVER DO BUSINESS WITH SCUBASTORE / DIVEINN
They only carry about 1/4 as many products as they used to. The reason is pretty simple-- poor business practices means more and more manufacturers are removing their products from their website.