OK, here goes.
I placed and order for a full custom suit 12/06/11. I received two queries regarding measurements 22/06/11 and 29/06/11 (turns out my girlfriend is a moron with a tape measure, seems I’m a 5’8” bloke with 20cm long arms. Guess I should’ve spotted that myself ), the latest was replied to on 01/07/11.
I then emailed Dave on 07/07/11 and 26/07/11 to enquire on delivery and received no response. The same happened with several phone calls and voice mails over the same period.
One day last week (02/08/11 - I think) I called Dave several times only to end up leaving a voice mail yet again. Shortly afterwards a friend called Dave from his own phone with an enquiry about another suit and Dave answers immediately. When my friend puts me on the phone, Dave he tells me he's just got back from his holiday and that he's unsure of the status, but assured me he would update me within the next day. Nothing happened.
Monday (07/08/11) this week I call Dave from my mobile and again receive no answer, so I call him from my home line and he answers, when I ask the situation he tells me that he's just come back from holiday. When I point out that he said that last week he shouts that he'll give me a refund and hangs up.
An enquiry to Elios on Monday informs me that Elios have been awaiting his response to a measurement query and that they have received no payment.
Email, text and phone calls to Dave are all met with silence. A stronger email and text informing Dave that I will start legal action to recover my money suddenly gets a response. He then offers to resolve the situation or return my money. He’s had his chance and blown it, so I’m getting my money back and am going to deal with Elios direct. I am, however, awaiting my refund, though this may just be in the banking ether. I will keep you posted on the refund status. My solicitor is on standby.
My calculation is that I will receive my suit 13-14 weeks after first placing the order, with adjustment for the measurement error, I make that 12 weeks.
On the whole a massively unsatisfactory experience.
I placed and order for a full custom suit 12/06/11. I received two queries regarding measurements 22/06/11 and 29/06/11 (turns out my girlfriend is a moron with a tape measure, seems I’m a 5’8” bloke with 20cm long arms. Guess I should’ve spotted that myself ), the latest was replied to on 01/07/11.
I then emailed Dave on 07/07/11 and 26/07/11 to enquire on delivery and received no response. The same happened with several phone calls and voice mails over the same period.
One day last week (02/08/11 - I think) I called Dave several times only to end up leaving a voice mail yet again. Shortly afterwards a friend called Dave from his own phone with an enquiry about another suit and Dave answers immediately. When my friend puts me on the phone, Dave he tells me he's just got back from his holiday and that he's unsure of the status, but assured me he would update me within the next day. Nothing happened.
Monday (07/08/11) this week I call Dave from my mobile and again receive no answer, so I call him from my home line and he answers, when I ask the situation he tells me that he's just come back from holiday. When I point out that he said that last week he shouts that he'll give me a refund and hangs up.
An enquiry to Elios on Monday informs me that Elios have been awaiting his response to a measurement query and that they have received no payment.
Email, text and phone calls to Dave are all met with silence. A stronger email and text informing Dave that I will start legal action to recover my money suddenly gets a response. He then offers to resolve the situation or return my money. He’s had his chance and blown it, so I’m getting my money back and am going to deal with Elios direct. I am, however, awaiting my refund, though this may just be in the banking ether. I will keep you posted on the refund status. My solicitor is on standby.
My calculation is that I will receive my suit 13-14 weeks after first placing the order, with adjustment for the measurement error, I make that 12 weeks.
On the whole a massively unsatisfactory experience.