Salute Ravelo!
In keeping with my policy of pounding the nail past flush I will add my voice.
The proper thing to do here would have been to resolve this matter quickly with your customer - before it came to the the point that he felt he must go public!
As a man of business - it is very useful to learn this. Always it is helpful to be humble and know when to say you are wrong.
All of us would welcome another wetstuit maker from Italy!
Please fix this problem and say you are sorry! Then you will be happy and we will be happy!!
In keeping with my policy of pounding the nail past flush
The proper thing to do here would have been to resolve this matter quickly with your customer - before it came to the the point that he felt he must go public!
As a man of business - it is very useful to learn this. Always it is helpful to be humble and know when to say you are wrong.
All of us would welcome another wetstuit maker from Italy!
Please fix this problem and say you are sorry! Then you will be happy and we will be happy!!