2015 LUNOCET PRO

[Apneaddict]

The fin will "break-in" after several uses / hrs in the pool.

The "heavy" feeling is because there is still tightness in the peduncle due to tight manufacturing tolerances created by the machining and anodizing.

When the spring doesn't bend enough, the fin creates additional drag.

The extreme is when I received a non-flexing spring very early on and felt like I was swimming through Jell-O!

It will break in and will feel great.

The same effect is felt if you are using too stiff of a setting, later on... Once already broken in.

If it feels heavy and draggy, soften the spring / remove a pin.


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[Ichthys]

@Ted, how many of these 2015 Pros have you produced in total?

And why on earth does something as basic as cross-referencing your orders received with orders fulfilled escape you? E-mail you if we don't receive notice of shipment? That's putting the ball in the customer's court when it is your ball plain and simple. That's not very professional.

 

[divebike]

Everybody meet back here in 1 month, anyone without a fin at that stage pipe up on the day, hopefully it'll be quiet .

 

[cdavis]

"I made the decisions I made in the last year regarding the order so that I could maintain the cash flow and stay afloat. They were hard decisions but in my mind it would be better to be late than to sink and provide nothing at all -"

Let me paraphrase that: I took money(and promised reasonably fast delivery) for fins that I did not build, using the money instead to pay bills.

That is real close to theft, especially since this situation has been going on for what appears to be years.

Order numbers are in the 4 figures now. If all those are fins, that's approaching million bucks.

 

[Ichthys]

It doesn't sound nearly as benign when you put it that way...

 

[Raffy]

Personally, I found Ted's explanation much more satisfactory this time. Sure, there is fault to be found in the way he has been doing business, but at least we now have a better picture of how the problem of shipping fits into the context of how his whole operation works. It doesn't excuse the delay, but it seems that Ted is owning up to it - starting by not blaming his shipping problems on the faulty postal system. I think he had to make some tough decisions to keep his business afloat, but it sounds like he's taking responsible action now by assigning customer service to Jeff Watson, and by stepping up the shipment of fins to outstanding customers. I hope that these actions work out for the best and that we all get the fins we ordered soon.

I received a pre-shipment notification on the same day that he posted his last message, which, as many here have observed, doesn't mean that it has been shipped. In any case, it is too soon for me to speak about shipping status because that won't change over the weekend. However, I do recall that the last time Ted sent me a tracking number, for the the Lunocet Classic that I ordered in 2013, it arrived at my doorstep two weeks later, which was also only two months after I ordered it. So with this experience in mind, and in spite of what I wrote in my last few messages, I'm willing to give Ted the benefit of doubt again.

Presuming that the fin is now on its way, what remains to be seen is if the 2015 Lunocet Pro is really worth the wait. There have been some positive reviews, and Ted seems to think that this is the best monofin in the world, but I don't know if it will present any distinct advantages to more conventional monofins for freediving until I try it out for myself. Will the Luno Pro be on my feet when I get past my current personal best in dynamic apnea? I don't know, but I'm willing to give it a shot. I look forward to coming back to this forum with some real comparative observations.

 

[marginatus]

Everybody meet back here in 1 month, anyone without a fin at that stage pipe up on the day, hopefully it'll be quiet .

 

[Grimorkin]

So @Ted Ciamillo is fully up to date with all orders, everyone had received their fins and now has stock ready to ship out.

According to the Lunocet website:


Is this the accurate position? Does everyone agree shipping issues are over?

I haven't actually got it in hand, but I did get a tracking update from the USPS saying that it had left Atlanta, so I'm taking that as its definitely on its way.

Excited? Only a lot.

 

[Ichthys]

Jury's ATM out. I never got a notification for my fin.

 

[Malte_B]

Issues are not over - I have received neither a tracking confirmation nor any reply to my recent mails ... but what can you expect, just a bit more than one year now.

 

[finSailor]

I'm sorry, I just can't help myself..

This Ted's big epiphany follows so far the same pattern as it has done several times before. First totally unrelevant story (about development usually), then big promises, one or two fins reaching their destination and happy ones chime in here, and then - sorry guys - slow and painful descent to normal.

Only this time this folly webshop-layer is a new one. As Ted agreed breathholdshop.com and ultimateswimfin.com are one and the same shop, with same inventory. BHS.com :"Only 2 left! Rest assured that the inventory shown on this page is the true in-stock level of inventory." when same time USF.com claimed to have 10 in stock. And Ted talks about sending from his own 'inventory'. Ted and Jeff, why didn't you openly tell people about the setup? That would have been transparent.

I'm 150% sure that Jeff has/had all the best intentions with good heart to help Ted with those webshops. However, now it looks only as yet another method to get even more orders in while still not a honest attempt to deliver.

Speaking of those promises..anyone received the aluminium vertebrae to replace delrin ones? I could use one, but I would consider that as a 10th miracle if that happens.

Why I'm still 'screaming' here? Well, I have nowadays weekly privilege to dive with competitive freedivers in Finland, some are testing my Luno and even more people asking how to order. I hate to say to them that based on the situation described here, I would be very cautious to order one. I've recommended them to look at DOL-fin, it ships. With USPS. Without a single missed package in history.

My best regards to those still waiting..

 

[Raffy]

Customer service can be addressed to Jeff Watson at Ultimate Swim Fin, sales@ultimateswimfin.com

Ichthys and Malte, have you guys tried contacting Jeff Watson yet? Maybe you'll get better results that way. Offloading customer service to him is, after all, one of the changes that Ted made to his business in order to remedy the problem of outstanding orders. I sincerely hope that this problem is resolved soon and that you guys don't have to wait much longer to get your Luno Pros sent out to you.

I recently received notifications from USPS that mine is now on the move, which is great, but I'd feel a lot better about it if everyone with long outstanding orders got theirs too.

 

[Ted Ciamillo]

Anyone else?

 

[marginatus]

Anyone else?

Me, Me

 

[CarlosO]

It seems I am still one of the few ones without even a tracking number (working or not).
@Ted Ciamillo, you requested my delivery information about a week ago, but so far I haven't heard anything else from you. Are you preparing one of those nice packages also for me here in Zurich?

 

[Kervyn Koa Wing]

I'm sorry, I just can't help myself..

This Ted's big epiphany follows so far the same pattern as it has done several times before. First totally unrelevant story (about development usually), then big promises, one or two fins reaching their destination and happy ones chime in here, and then - sorry guys - slow and painful descent to normal.

Only this time this folly webshop-layer is a new one. As Ted agreed breathholdshop.com and ultimateswimfin.com are one and the same shop, with same inventory. BHS.com :"Only 2 left! Rest assured that the inventory shown on this page is the true in-stock level of inventory." when same time USF.com claimed to have 10 in stock. And Ted talks about sending from his own 'inventory'. Ted and Jeff, why didn't you openly tell people about the setup? That would have been transparent.

I'm 150% sure that Jeff has/had all the best intentions with good heart to help Ted with those webshops. However, now it looks only as yet another method to get even more orders in while still not a honest attempt to deliver.

Speaking of those promises..anyone received the aluminium vertebrae to replace delrin ones? I could use one, but I would consider that as a 10th miracle if that happens.

Why I'm still 'screaming' here? Well, I have nowadays weekly privilege to dive with competitive freedivers in Finland, some are testing my Luno and even more people asking how to order. I hate to say to them that based on the situation described here, I would be very cautious to order one. I've recommended them to look at DOL-fin, it ships. With USPS. Without a single missed package in history.

My best regards to those still waiting..

I was wondering the same thing regarding the Aluminium replacement for Delrin... ... ...

 

[Apneaddict]

I was wondering the same thing regarding the Aluminium replacement for Delrin... ... ...

Hi Kervyn,

I spoke to Ted about this issue and he advises that the issue was investigated and the parts were structurally robust. There have been zero failures in over 80 units of the 2015 Lunocets in use.

The one issue that WAS seen (leading to excessive play) was a manufacturing tolerance issue that has since been addressed.

Of note is that Delrin has superior properties to aluminum from a friction reduction perspective (self lubricating) and allows the spring to work more effectively in articulation. It also weighs less and doesn't mar the anodized finish like alum-on-alum does.

Looks like it's Delrin from here, on. No need for an Alum vertebrae replacement.


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[Kervyn Koa Wing]

Hi Kervyn,

I spoke to Ted about this issue and he advises that the issue was investigated and the parts were structurally robust. There have been zero failures in over 80 units of the 2015 Lunocets in use.

The one issue that WAS seen (leading to excessive play) was a manufacturing tolerance issue that has since been addressed.

Of note is that Delrin has superior properties to aluminum from a friction reduction perspective (self lubricating) and allows the spring to work more effectively in articulation. It also weighs less and doesn't mar the anodized finish like alum-on-alum does.

Looks like it's Delrin from here, on. No need for an Alum vertebrae replacement.


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Thanks for the feedback.... If these do fail at some point, hopefully spares will be available...

 

[finSailor]

Hi Kervyn,

The one issue that WAS seen (leading to excessive play) was a manufacturing tolerance issue that has since been addressed. .

Looks like it's Delrin from here, on. No need for an Alum vertebrae

Delrin is surely ok as a material.

'Addressed'? Sure, for future parts. How about those with 'tolerance issues' that has been already shipped?

 

[Ichthys]

What happened to "Torlon?"