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AERIS F.10 User Feedback

Thread Status: Hello , There was no answer in this thread for more than 60 days.
It can take a long time to get an up-to-date response or contact with relevant users.
I have the 1c firmware. I upgraded it myself via the pc interface. I was getting the battery indicator at random times during pretty much every dive - I left the same battery in during and after the upgrade and have had zero problems during hundreds of pool laps and several hundred open water dives.

Its important to note - there are two problems - one is hardware - the need for insulators on the buttons to prevent static problems - the other is firmware - I'm guessing an issue with the way it calculates battery useage.

At this point, based purely on my own experience, I think both have been resolved but will defer to Aeris - I'm sure they are evaluating the new revision before they decide to release it to everyone.

I've spoken at length with an Aeris Rep and he explained to me the problems their techs have had diagnosing and resolving these issues. Basically they would test their watches for weeks on end with no problems - they could not duplicate the issues.

We set things up so that they would carefully track a watch that was exhibiting these problems which I sent them. I sent it to a specific person at Aeris who followed it through the process to their tech dept.

If you have problems with your watch you pretty much have to send it in to make sure everything is adressed.
 
I have the 1c firmware. I upgraded it myself via the pc interface. .....

Hi Fondueset,

could you please explain how did you perform the firmware upgrade? Which ACI sw did you use and where/how did you get the fw to be uploaded?

I was told that a "special" ACI version is needed for fw upgrade (besides the fw, that seems not even available for download on Aeris web site). The same person from tech support told me that those are not released for public self-use.
I hope this has changed: it would be really beneficial to be able to upgrade the fw ourselves; especially considering that we could expect new improvements to the functionalities of the computer...

Thanks a lot for the info.
BR,
-Maurizio
 
Hi Mamiz,

the firmware is still pretty much in Alpha - I will check with my contacts to see when it will be released. I mentioned it only because I see they have been flashing watches that come in on warranty.

I think the only thing it fixes is the battery indicator though. If you have other strange issues it is hardware and really needs to go in.
 
mine has been in Aeris already: hw fix for battery issue done and fw updated ther to r1c. So far so good!
The other issues I mentioned are related to the features design... see my post some pages backwards in this same thread.

My enquiry is to understand how to perform myself any future fw upgrade without sending the computer again to Aeris.

Thanka a lot.
Cheers,
-M
 
You need the cable - I think they release the packages and self extracting executables - so the instructions come with it or are posted on the site. Basically you plug the watch in and run it.

I think its important to keep software/firmware changes and bugs reports separate.

I've been harping on the 24 hour dive mode issue since I think that is the most annoying - and probably shortens battery life.

Most other issues seem to be individual preference and stuff that would be hard to accomodate without building a whole new device with many more user configurable options - which probably means >$
 
You need the cable - I think they release the packages and self extracting executables - so the instructions come with it or are posted on the site. Basically you plug the watch in and run it.
No official release of such fw packages on Aeris site, right?
I guess you recived it directly from your contacts: still unofficially, right?

I think its important to keep software/firmware changes and bugs reports separate.

I've been harping on the 24 hour dive mode issue since I think that is the most annoying - and probably shortens battery life.

Most other issues seem to be individual preference and stuff that would be hard to accomodate without building a whole new device with many more user configurable options - which probably means >$

I tend to agree with you. We can survive without proper countdown. Alarm issue is also annoying but should be very easy to fix...
The wet contacts deactivation and the 24 hrs session issue are really the most annoying and they're linked too.

Cheers,
-M

PS:
do this test in the pool:
deactivate wet contacts before any dive; perform any dive and no depth registration is done: ok!
now activate wet contacts and do some dives; dives are recorded as expected. Now deactivate wet contacts and do some dives: the comouter will record dives regardless of the wet contacts are deactivated! The computer will record any dive is done within 24 hrs from the last dive, After 24 hrs have passed from the last dive, the wet contact deactivation becomes effective....
fw rev 1c behaves like this!
 
I'll pass that on! obviously the 24 hour thing is overriding wet deactivation.
 
Just and update - since the firmware flash I have done hundreds of dives with zero problems. I did not replace the battery as suggested in the firmware instructions but I am getting no battery warnings and the watch is functioning perfectly. I typically use it in the pool all week and open water on the weekends.

In my last conversation with Aeris they agreed the 24 hour free mode issue is probably a relic from scuba - and that it would not be difficult to change in a future firmware revision. No time frame though.

Meanwhile I think they've fixed what was wrong with the F.10.
 
Sounds great Fondueset!

To lend support to Mamiz's inquiry, is this firmware revision still only available if you send the watch in, or can I get it off the Aeris site or wherever and run it using the cable?

Cheers
 
I'd drop Aeris an email. If your watch has not had the button-insulator fix theres not much point in flashing the firmware.

Just to be clear - there were two issues:

1>rapid actual battery use, weird electrical type problems (blank screen, lost time, random dive count resets etc.) These were caused by a static charge problem with the buttons.

2>random battery indicator (maybe a couple of other problems - thats the only one I saw after the hardware fix) - caused by errors in the firmware.

The first problem requires factory service (in my case they replaced the unit)

The second one is just firmware and you can flash it yourself if you get it.

But the main firmware problem - the battery indicator - may continue if the hardware is not fixed - because part of that problem was rapid battery use.

I'll add here that battery life seems to be really good - mines in the water almost daily.
 
  • Like
Reactions: Claudio
:thankyouwhere's that damn "like" button for Fondi's post?
 
I gather yours is working?
It sure better be after all those machinations!!
 
working fine Fondi! thanks. More tests, ocean willing, this weekend.
 
For those reading this - we tasked a CIA drone to drop Azapa his watch. I can't get into details - but we had to defeat several South American air defense grids in order to pull it off.
 
The air defence grids were bad enough, but you did not mention the Ft Lauderdale parking lot we got lost in trying to pick the watch up in the first place.

Pleased to see effort was worth it.

Connor
 
If I were to send my watch off you'd have to repeat the process to get it back to me in Brazil!!

And hence why I haven't sent my F10 back in.....
 
Hey Connor - good job hijacking the cell towers to steer that drone.

Mightyblues - sadly theres no way round sending it in. Have you talked with Aeris? I know they worked with us very promptly to get one to Azapa.

It was dicey - but fortunately we had Connor in the loop - with his seasoned covert skills.
 
Extra plug for Aeris, they were extremely prompt. Last minute 24 hour express service to a Ft Lauderdale dealer, for us to pick up on the way to the Bahamas. We missed'em on the way out, not their fault, hence the drone.

Connor
 
Right on, Connor. Alot of very quick and busy phone work and Ron at Aeris had a new F10 right where Cdavis and Azapa could scoop it up en-route. Deft timing all the way round.
 
Hi Fondueset,

My second F10 is having the same intermittent battery indicator issue. My first one was replaced by Aeris in June because of the battery indicator and static discharge issues.

I called Aeris yesterday and got the return authorization number from them. This second watch has firmware version r1b.

Your post leads me to believe I can fix the the problem myself by upgrading the firmware to version r1c. But I went to the site and could not locate a place to download that firmware.

I also have the cable. Do you know how to upgrade the firmware without sending it to the factory? I am not entirely sure it is possible to do that. Please let me know.

Thanks!
Claudio
 
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