I can't talk about C4 customer service because I've never needed it, but I can say that I've used C4's for 15 years 3 times a week until the resin came off and you could see the fabric "filaments" coming out from all the scratches due to rocks and wrecks. They are good fins. Period.
And I also think that the crack on Darryll fins was his fault after seeing the picture. I think Natalia him saved some money avoiding all the shipping back and forth, because at the end, that shouldn't be covered by any warranty.
Another different thing is if she wanted to give away one (or two) blades. But with his approach, I wouldn't...
BTW, you can't repair carbon blades permantly. They will eventually come appart after some use.
Hey Marco,
With all respect, so judging by a picture you can tell it was "
my fault"...seriously? No explanation?
My approach?
You mean contacting the retailer, offering to post it at my expense, then contacting C4 and them not even wanting to see the fin?
Not because I wanted a freebie, or an apology, or that I expected it to be replaced free of charge...I actually hoped they would examine it to determine the cause for their own product research etc...repair if warranty covered it etc.
This had absolutely nothing to do with "the customer being right", but it came down to poor service that pushed me over the edge and hence my origional post here, which I stand by.
I too have had other brands as well that I have used over the years without issue, hence my concern, which could very well have been from a material/manufacture failure, which believe it or not, actually can happen.
So as a comparison, I have a Rob Allen railgun bought a good few years ago...
During a trip the reel cracked (2 years old) but was still 100% functional (could have been during transportation or in the white water we were diving, I have no idea)...anyhow, I needed to replace the bands on the gun and happened to be in Durban, South Africa - where RA is located. I went to the shop to have new rubbers fitted
I picked my gun up a few hours later fitted with a new handle, new reel, sharpened spear...
I was told the handles had been recalled a few years before and the reel would be sent for testing, so they were replaced free of charge. Spear sharpened just because it's good service.
Will I buy RA again? Yes, because they gave a crap.
I think, you like C4 miss the point here...it's all about customer service (not to be confused with the customer is always right, simpleton answer).
Most people work hard for their money and want to feel that the vendor appreciates their custom. I'd also like to know that the vendor is intent on improving and would therefore want to examine damaged products for R&D (irrespective of the cause of the damage).
For my part, this issue does not even have a monetary value, it's purely customer relations.
Why the comment about being given a free blade?
"Another different thing is if she wanted to give away one (or two) blades"
You think I wanted a freebie? Get real man, I lost more money writing this reply, than a pair of fins cost.
So please, before you make unfounded comments like the one you did, have a think.
And if you have a sensible comment to make, please feel free, I received numerous great tips on how to fix the crack, but by slinging mud a couple years after the original post is not constructive.