AERIS F.10 User Feedback

[Latrine]

I have received the following feedback from Aeris :

"....but I have been in touch with our engineering department regarding this issue. I have learned that in its current firmware configuration, the F.10 will indeed display WET when the water activation contacts are bridged, even if the water activation option has been disabled. My understanding is that this may be changed in a future firmware update due to customer feedback, and if it is the firmware update will be made available to consumers once it is released. "

So it seems our watches are OK..

 

[Herup]

So it seems our watches are OK..

Sorry mate, they are not OK. What we now know is just, that the issue in question is not a malfunction but a consequence of an unfortunate an unlogical decision during the interface design phase.

Dear Aeris/Oceanic. Please, pull out your fingers and submit a release date for the firmware upgrade on this forum!!!

 

[Fondueset]

It always bothers me when a company opens itself to user input and gets flogged by the familiarity breeds contempt syndrome.

 

[lulazz]

HI
my f10 entered dive mode this morning when I connected it to the cable to download yesterday dives
at the moment I am on 9.8 meters for the last 17 minutes (this is definitely my record ;-) )
any idea on what to do?

 

[ptoot]

Mine gave a long continuous beep during my monofin class last week while submerged. Alerted the enitire pool. Later, back in the water it beeped very rapidly, like chirping while logging DIVE No 00. I know I should bring it in for service but I'm going back to the Red Sea in two weeks time and it still seems to record depth accurately...

What's the current firmware version and what flaws and errors have been addressed and resolved?

I don't have a cable (to flash firmware upgrades) and don't intend to buy one for $100 or so, so waiting for a version that logs DATE in the logbook. The dive numbers seem to be totally random.

This watch would totally rule if it would work.

 

[Fondueset]

Are you guys emailing Aeris? I'll send a quick one off to Doug.

 

[azapa]

HI
my f10 entered dive mode this morning when I connected it to the cable to download yesterday dives
at the moment I am on 9.8 meters for the last 17 minutes (this is definitely my record ;-) )
any idea on what to do?

exactly same thing happened to me two months ago, that was the last time I used it.

 

[lulazz]

a couple of hours later it went back to normal (almost)
now is is asking to replace battery (i did only 2 dives with it)
should I send it to support?

 

[Scorp]

yes you should. They will probably do the firmware update on your F10. I got it done on mine, but did not yet fetch it from the shop, so i don't know yet what the update really changed. I will report here as soon as i get my updated F10

 

[azapa]

It would be great to establish three things here:
1. how can we see what FW version is on the watch (it may be in the manual..)
2. If the new FW stops the crazyness, and which FW that is
3. How do upload the FW with the cable. I can't ship mine back from Chile, it would get "lost" Sure many others are in same position

 

[Fondueset]

I just heard back from Doug and he had some interesting things to say.

First - Aeris has only received a very small number of units for repair. So the problems do not appear to be widespread.

Second - Despite that it is a top priority for them right now.

Third -The Firmware is not ready for PUBLIC release - and will take awhile .

Fourth - If you are having these problems with your F.10 contact Aeris and make arrangements to send it in. If you are having the battery issue they have a fix.

Again - the F.10 is a top priority but a firmware revision is quite involved.

Regarding the firmware - it would be aweseome if you guys could email me.

cm@michiganfreediving.com with your firmware suggestions. Doug has asked me to come up with some recommendations and I've offered to put together a concise list to make it easier.

 

[lulazz]

can you please check if the change battery fix can be done at home?
I am from Italy and am afraid the watch could be away for months ;-)

 

[Fondueset]

Its a hardware thing - has to be done by them.
I'd contact the Aeris rep for Europe.

 

[Scorp]

hm, that's interesting news from fondueset. I was told, when the shop called me to tell that i could pick up the whatch, that they did a firmware update in germany --- so how could they, if the firmware isn't ready yet :duh?

well, tomorrow I get the F10, so I will see soon what changed.

 

[Fondueset]

I'm guessin it may be a sort of preliminary release but they are looking to encorporate more changes into the public release. I meant to qualify my remarks by saying 'public' release but somehow left that out - I'll fix it. For the batt I think there is a small hardware fix. Doug did not tell me there was a current firmware revision.

 

[Giobbi]

Hi all.

-Today i got the loong beeep in the pool too.
-Occasionally i seen the battery icon flashing. Haven't change batt yet thou.
-My watch displays OFF all the time now days. In the beginning i could see the time witch i appreciated a lot. : ) Not configurable what i can see = bug=
- Crono: if you take a long crono, as i do when swimming, one at aprox 19 min, 40 min and 50 min. If you press only once at the third, i only get ONE LAP. Tested several times.
Whats displayed at the bottom in SN-mode (goo FREE, then select + adv until u see it) r00? Firmware version?

I agree with lulazz - rather fix it myself if that is possible, rather then send it for weeks somewhere. Diving season around the corner.. : )
p

 

[Fondueset]

Really and truly - ITS A HARDWARE FIX AND YOU HAVE TO SEND IT IN!!

The same issue accounts for other weirdness - such as beeps and the like.

They have to take the gauge apart to fix it so there is really no way around sending it in if you have these issues.

Aeris says the problem is a Static Charge issue. The fix is not a huge deal, but it does involve them dissassembling the unit.

 

[Scorp]

hi again,
so, in the meantime i got the F.10 back from the shop, with a firmware update done, as they told me. today I was able to test it in the pool. the problem I most hoped to be solved now was the wet-activation/deactivation issue. i went to the bottom of the deep pool with wet act set "off" - and wow, the F.10 indeed did not log. great, I thought back at the surface, now lets set it "on". I did so and went back down. As expected, the F10 started to log the dive. very good. at the surface, i switched the wet act "off" again and went down once more, and there we were: the F10 logged the dive! :blackeye :vangry oh no!! I repeated the procedure, but from this moment on every dive was logged, regardless of the setting. so, exactly the same situation as before the "firmware update".

I suspect now that the whatch logging despite the wet act set "off" might somehow be related to the so called FREE surface mode - a feature whose purpose is pretty obscure to me anyway. the fact is that this FREE surface mode counts the time for I don't know how long after you made a dive, even a ridiculous one of 10 sec to 3m of depth. My last dive in the pool is over since 3 hours now, and still, if by pressing the M botton for more than 2 sec i change from TIME display to FREE surface mode, the F10 counts the secs, mins and hours from my last dive. What for ??? And as long as this time is counted, i am afraid the computer will log any dive you perform, regardless if wet act is set "off". only after the count is completed (when? after how long??) it might be that the F10 does not activate under water any more with wet act set "off". but i could not test this hypothesis. and even if its true, what is the benefit of it? I don't know. I just know that i can not have the F10 first logging my dives in the deep pool and than just acting as a whatch in the (very) shallow pool when I do laps underwater.

So, that sucks.
all in all i did'nt notice any change after the firmware update. ok, so far no battery-change icon. i hope it stays like this, but as fondueset told us, this is rather a hardware problem and has nothing to do with the software.

so far, everythin seems back to normal: still no date in the logbook, still a ridiculous 3-beep daily alarm, still a wet activation/deactivation function that has a mind of its own...


:head

Ivo

 

[Fondueset]

I always just turn that mode off (hold it down till it cycles to normal watch mode once its dry) after I get out - it's on my list of suggestions for the firmware, That and changing the 24 hour logging interval to 12 - or having it adjustable - and adding temp to the log.

It seems likely you'd have to get the watch out of dive mode before you could turn wet off again though.

I wonder if the Free mode lasting so long is a relic of Aeris Scuba orientation - for computing DCS risk.

I don't know anything about a firmware upgrade other than having been asked to provide suggestions for it.

The only problem I've discussed with Doug is the hardware/battery issue.

 

[Scorp]

Fondueset Re: AERIS F.10 User Feedback
I always just turn that mode off (hold it down till it cycles to normal watch mode once its dry) after I get out - it's on my list of suggestions for the firmware,

Of course I do that too, its of no use really. However, it counts on, regardless if you are in watch mode or not. So you can't really turn it off, you can just hide it.


It seems likely you'd have to get the watch out of dive mode before you could turn wet off again though.

that's not really possible, since, in order to access SET U, where wet activcation can be set off or on, you have to switch to FREE mode first. all the dive utility settings are somehow a sub-menu of the FREE mode. Or do you mean, by "get the watch out of dive mode", one had to wait until the time logging stops by itself? Well, that's what I also think, but then it is absurd, since this logging goes on - for how long, 24 hours??


I wonder if the Free mode lasting so long is a relic of Aeris Scuba orientation - for computing DCS risk

I agree, and therefore it's kinda useless for the F.10 and should be altogether eliminated IMHO.


I don't know anything about a firmware upgrade other than having been asked to provide suggestions for it.

likewise, I can't notice any change or improvment on my watch and I wonder myself what they have done in Germany. But the shopowner claimed that a firmware update was done.

Regarding suggestions - this thread brings up quite some good suggestions, i guess. If not yet on your list, please add these:
- date as part of the dive-logbook;
- daily alarm: at least a 30 sec duration, or make the duration adjustable;
- repeated downcount timer, like on the D3; very useful feature;


cheers