Untill about 10 years back, Scubastore service was top notch. If there was ever a small issue, you just called them, and they’d have things sorted in seconds, no questions asked.
Then things like you describe suddenly became their new norm. They are impossible to get in touch with, and if you should be so lucky, your swiftly rerouted to a maze of automatic dysfunctional customer services. No help to be had.
Seems the fact is they don’t actually have in stock, what they claim to have.
They also sometimes happen to ship you the «closest they have» to what you order, if they don’t have the exact item.
It is a damn shame though that they have such a nice selection of diving gear
Always stick with PayPal at Scubastore.
Hope things turn out good.