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It's a real shame it's gone downhill so quickly. I used to know all the management team at Scubastore and they were great. Personal customer service and a desire to be the best online diving store in Europe. Sadly about 10-12 years ago there was a change in ownership and it seems to be all about smoke and mirrors around stock, poor outsourced customer service, and delivery times into the months.Untill about 10 years back, Scubastore service was top notch. If there was ever a small issue, you just called them, and they’d have things sorted in seconds, no questions asked.
Then things like you describe suddenly became their new norm. They are impossible to get in touch with, and if you should be so lucky, your swiftly rerouted to a maze of automatic dysfunctional customer services. No help to be had.
Seems the fact is they don’t actually have in stock, what they claim to have.
They also sometimes happen to ship you the «closest they have» to what you order, if they don’t have the exact item.
It is a damn shame though that they have such a nice selection of diving gear
Always stick with PayPal at Scubastore.
Hope things turn out good.
here is another plan , just get over it and back in the water
What makes you think that I am not back in the water? Why does it matter to you? You don't think that other who don't know shouldn't be warned? I wish that I knew so I'd have made arrangements with a different vendor to buy the spare parts and accessories I desperately needed and should have had before the start of the season instead of wasting time, money and opportunity the WHOLE season waiting for the order to arrive and chasing DiveInn/Scubastore.com without getting any answer except some robotic automated replies that tell me nothing.
Of course, others deserve a fair warning, and I think overall this thread is probably a quite fair assessment of what you risk or can expect if dealing with them. Also, for others here, remember this is not the only thread on this subject. We have reviewed our experiences with them before.
I am a bit like DivingNomad that in I can carry a warranted grudge against dishonest businesses for a while, and I did when they were over a month late on one of my orders and had gone radio silent. So, of course, he has earned the right to spend his time slamming them.
Personally, since I had fairly OK dealings with them looking at the total of their orders, I will prolly ride my luck a few times more with them depending on their pricing, what I need and how long I can wait to get it.
I appreciate the negative feedback, but you have not actually said what has happened. For people to actually profit from your negative experience, they would need to know if there was never a tracking number after 8 months for example, or whatever the situation was.One can't expect that ALL of their orders will be lost or delayed or that ALL of their customers will have bad experience with them for the vendor to be considered a very high risk, this isn't how it works. Amazon wouldn't have stayed in business had they had the risk factor of Scubastore.com even when some of scubastore's orders and customers are satisfied and didn't have issues with their orders.
There is substantial evidence that DiveInn/Scubastore.com is a huge risk to warn others about it and anyone that chooses to deal with them after they have been warned, they deserve what happens to them and shouldn't complain if they get burned. Heck, if Scubastore had the name recognition Amazon has, they would have been investigated by the government, CNN, 60 Minutes and would have had a segment on SNL devoted to them for sure. What is most infuriating is that their customer service is one of the worst, if not the worst, I have dealt with. Perhaps Europeans are more tolerant of such level of poor service but this isn't what I am used to in the US. I have dealt with Amazon since their start as a book store (twenty years ago or more but not sure) and I have NEVER had an issue with them, not once even after thousands upon thousands of $$$ spent with them over the years. What scubastore.com is failing to do is inexcusable especially considering the frequency of how often is happens to this many people even if it doesn't happen to "all" people in all orders.
Love, hugs and kisses to all (from 3 meters)!!
I appreciate the negative feedback, but you have not actually said what has happened. For people to actually profit from your negative experience, they would need to know if there was never a tracking number after 8 months for example, or whatever the situation was.
I have read through all your responses, and I am going to give you my, what I would call, logical conclusion based on what you have written.There are 3 pages in this thread, you have to follow the story from the beginning.
I have read through all your responses, and I am going to give you my, what I would call, logical conclusion based on what you have written.
Scubastore was slow with your order. You contacted them and were not happy with their service. You have refused to state if you ever got a tracking number, or where the item was in the system, but that did not stop you from calling them "fraudsters" which indicates to me people are selling things, taking money and knowingly not sending out items.
Objectively speaking, you sound like a person who has walked into a police station saying you got robbed, yet wont give a single detail to the cops except that your stuff is gone and the bad guy is very very bad indeed. I am just letting you know how you are coming off. And that with the information you have given, to an objective viewer, it seems just as likely that a postal courier or customs department screwed up and lost your order.
Lots of people here said they received their orders, so *Inn are not fraudsters. They may be filled with fail, sure.
Lots of companies these days do business from a dorm room. Someone who's clever enough never has to actually see the product yet can sell shiploads of it every day. Quality gets traded for quantity here, and that's exactly how they manage to undercut all the competition. The one-in-a-thousand order that goes bust is collateral damage.
Don't be. If a shop wants to stay small and local, then it's going to have less customers, and that's not the fault of the customer.I never feel good about buying there. I’m almost ashamed. But I do spend more money at real shops so that offsets some of my guilt.