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2015 LUNOCET PRO
- Thread starterChipswim
- Start date
Thread Status: Hello
, There was no answer in this thread for more than 60 days.
It can take a long time to get an up-to-date response or contact with relevant users.
It can take a long time to get an up-to-date response or contact with relevant users.
- Status
@Ted Ciamillo: one more week passed without receiving the refund for my canceled order. Please submit me a proof of wire transfer from your bank or perform the transaction immediately.
Otherwise I will initiate legal actions to claim my rights in due time.
Just an observation, but it seems apparent that Ted will string you along for as long as he is able. I think you would be wise to put a date by which you expect your refund by or you will begin legal proceedings against him. For example, if funds are not received in the account by X date, you'll take legal action. It will give finality to the situation one way or another and you won't have to worry about how much longer he may try to stone-wall you.
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Hi Mat,
In trying to help Ted sort through past orders received and the historical back orders, I have forwarded to you email confirmation of the refund $ sent from Ted to your institution.
I hope this helps you with closure and a resolution to this matter.
Sent from my iPhone using Tapatalk
For the record, my formal involvement with UltimateSwimFin.com was 100% driven by my desire to help other people enjoy the monofin that I personally love and use.
It became obvious (to all) that there was a slew of past orders that went direct through Ciamillo that were not fulfilled and this was both hurting the current reputation and perception of the company / product / inventor.
I am presently volunteering to help clear the backlog of past orders and customer issues so that Ted can focus on what he is good at - manufacturing and inventing.
I will not defend or condone any past behaviour, but I can say that my personal belief is that there was a massive lack of organization and order-tracking administration previously. This is why when Ted thinks that orders are caught-up, 3-5 more appear / surface.
The good news is that it really must be nearing the end of this ugly chapter and I know that past / disgruntled customers of Ted's are getting their Lunocets shipped and where requested, receiving refunds.
I can stand behind everything that USF has done and all units sold to date through USF. Going forward, USF will be the only source of new Lunocet orders as well as customer service, support, etc.
I think there are 10 units currently in progress "at the factory" and I hope that after the handful of past orders are fulfilled that I will be able to claim the remaining inventory as my own and we can change both how Lunocets are purchased as well as the customer experience.
If you have any product questions, inquiries or inquiries about past orders that went directly to Ciamillo, please send an email to sales@ultimateswimfin.com and I will try to expedite through to a timely resolution.
Sent from my iPhone using Tapatalk
It became obvious (to all) that there was a slew of past orders that went direct through Ciamillo that were not fulfilled and this was both hurting the current reputation and perception of the company / product / inventor.
I am presently volunteering to help clear the backlog of past orders and customer issues so that Ted can focus on what he is good at - manufacturing and inventing.
I will not defend or condone any past behaviour, but I can say that my personal belief is that there was a massive lack of organization and order-tracking administration previously. This is why when Ted thinks that orders are caught-up, 3-5 more appear / surface.
The good news is that it really must be nearing the end of this ugly chapter and I know that past / disgruntled customers of Ted's are getting their Lunocets shipped and where requested, receiving refunds.
I can stand behind everything that USF has done and all units sold to date through USF. Going forward, USF will be the only source of new Lunocet orders as well as customer service, support, etc.
I think there are 10 units currently in progress "at the factory" and I hope that after the handful of past orders are fulfilled that I will be able to claim the remaining inventory as my own and we can change both how Lunocets are purchased as well as the customer experience.
If you have any product questions, inquiries or inquiries about past orders that went directly to Ciamillo, please send an email to sales@ultimateswimfin.com and I will try to expedite through to a timely resolution.
Sent from my iPhone using Tapatalk
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Wow, I've been off the forum for some time now, working on my own projects in other parts of my life...look at all the excitement and irony that I missed! Some good news really; looks like the last few old orders have apparently been shipped/received or refunded which is good to see. Maybe a couple more that I'm sure Jeff will get sorted out properly. I am quite relieved that Ultimate Swim Fin is now taking care of ordering/shipping/inventory, as this delegation of tasks makes much more sense. While Ted does a great job designing and making fins, he is not good (ok, flame me for understating, I get it) at keeping track of and fulfilling orders. I find it ironic, in a disturbing sort of way, that several contributors to the thread seem to be fighting amongst themselves as to who will tie the hangman's noose for the gallows as it were, all in the name of preserving the integrity/reputation/products on the forum-while at the same time, writing the very comments that will take away from those attributes for anyone new who comes across these discussions in a product thread. While I can understand the frustration and anger of a customer with an unfilled order, why would others add their voice to the chanting lynch mob if they have no horse in the race, no unfilled order, no desire to experience a Lunocet? You see, I think the Lunocet is a fantastic fin. I've used one for quite some time, and offered constructive feedback to Ted, some of which has shown up as a modification on the next fin (and sometimes delaying shipping as alterations were made to equipment to produce the change). A handful of others have done the same, helping to drive product development. Eventually just how good the product is will become known to more people. For me, these are my favorite fins for many reasons that I've discussed before. I am glad that Ted has stuck with this project despite taking a great deal of flak for shipping issues or communication issues.
DB is a community that matters very deeply to me. When I perceive that a thief, or anybody else, is threatening what I care deeply about, I react, strong. In this case, I waited much too long.
Hmmm.. .. .. .. Lynch mob. Has a nice sound to it.
Hmmm.. .. .. .. Lynch mob. Has a nice sound to it.
Yes pan they are one and the same. 2 questions of others ,stephen whelan has ted paid deeper blue for the advertising,this is asked to ascertain his credibility,you seemed to be completly over the lunocet in your last deleted post but now appear to be at least a partial supporter again. 2nd question is to finsailor , I don't expect your friends comparison of the lunocet and dolfin to be the definitive comparison of the two,but I think most would like to know the impressions of someone who has tried both,and which model dolfin did he test.
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I wrote a short report about that to another DB member too. I somehow lost interest to post things here. Neither to Dolphinism nor SwimmingwithLuno threads. If Lunoers (or wannabe) are acting strange, so are some DOL-Fin fans. I've received very peculiar messages.
I'll PM you.
Connor, I understand what you mean; while my history with DB is shorter than yours, I've found something here that matters greatly to me as well. Just as this is why you're on your current inquisition, it is why I try to move on and focus more on the current situation and solution than historical issues even if they were quite bad. My point of view is simply that now that Ted and Jeff have just about cleared/resolved all old outstanding orders and formulated a plan to prevent similar issues in the future (as Jeff will only take orders for inventory he has ready to ship, and is now the only source for a new Lunocet) at this point carrying on to promote the negativity is only causing more friction in the community, more derogatory/accusatory posts that visitors may stumble across-and not discern the complete story because it would take 3 days to read, and potentially keep future freedivers from experiencing a Lunocet fin or even freediving in general. I know we all have our favorites, and you're an advocate of the Dol-fin, and that's fine-it's part of any sport. Truth emerges after the contractions start! Preference for one product over another/anger over business policies doesn't make, in my opinion, justification for what amounts to digital bullying of a supplier to our sport, even if his earlier business practices suffered from terrible organizational issues. I really don't like it when forum discussions turn ugly like this one has, because it potentially burns bridges. Think about it; if you and I met at an event or class and none of this had ever happened on the forum, compared to now if you and I met...we would have additional potential issues between us, possibly hindering friendship and sport. While you and I would likely work past that just fine over a pint or something, I'd really rather our sport did not have those divisions like I've seen in other sports. When someone spearheads arguments that turn ugly, others get recruited or rejected, and that is where it starts. Let's make this more about the water, the peace of apnea and the flow of a perfect glide...
I don't think this has anything to do with product preference nor should a charge of 'digital bullying' be brought to bare regarding the nature of posts on this thread. 12 months of apologising for what was going on and blindly hoping things would change by themselves achieved absolutely nothing. Only the recent airing of genuine concerns regarding how business was being conducted and how blame was being apportioned, unfairly, on organisations who didn't have a voice/presence on this forum e.g. USPS that has forced a page to be turned. If that was uncomfortable for those concerned then so be it, but something had be done to force a change.
I applaud those attempting to help Ted's business, I'm in no position to do so myself but having had 'skin in the game' so-to-speak, having been a customer, and concerned how people I know, and have got to know through this forum, were being treated it is important to support them.
If success truly comes out of this then I will be as happy as the next man but I could not stand by and see this situation carry on as it was.
Now let that be and end to it.
I'd just like to express my support for those who still see things clearly and know right from wrong. And write about it here... (something that must be tiring).
I'm not really active in this thread, allthough reading from time to time, since it's a disgrace and sickening what has been going on. But I'd like to express my support for those who care to fight this bizarre situation for so many people.
It is asked here why people should do it, if they haven't even placed an order? I think for most of us it is quite obvious, and disturbing that other people can't see it:
- Out of EMPATHY with the many people who got caught, and the many who might get caught in the future.
- And because "All that is necessary for the triumph of evil is that good men do nothing." Like the bystanders at a crimescene doing nothing, turning their back, or making excuses... Or even supporting out of a VERY misplaced focus on a THING.
This is not about a fin, or about a fin vs. fin! I wouldn't recommend one specific fin to anyone, it all depends. The product is irrelevant here. It's about how some people take advantage of others. And even admits it in a post a few pages back. How people tret people.
I'm fairly convinced that the people who still support after all the BS evident from the past have a good selfperceived morality, and probably in general know how to behave. However your intentions, your action are supporting the wrong things. For what? A fin! A thing! It is truly sad to see how little it takes for good people to do bad. And it explains why things throughout history and the world have gathered support despite the openly wrong before them.
Is this a negative statement. Yes, because it steems from something very negative. Is it positive to write "halleluja", let's move forward, turn the blind eye, and focus on a fin? A stupid fin! No, of course it isn't.
People, pull yourselves together - things has been ugly for years and years. If you don't say no here, you say yes to that behavior and putting material stuff above lot of peoples feelings, hopes and frustrations. There is no innocence here anymore, that was more than 12 months back it could look like that.
This is the most saying thing written in this thread so far:
So again: I'd just like to express my support for those who still see things clearly and know right from wrong...
I'm not really active in this thread, allthough reading from time to time, since it's a disgrace and sickening what has been going on. But I'd like to express my support for those who care to fight this bizarre situation for so many people.
It is asked here why people should do it, if they haven't even placed an order? I think for most of us it is quite obvious, and disturbing that other people can't see it:
- Out of EMPATHY with the many people who got caught, and the many who might get caught in the future.
- And because "All that is necessary for the triumph of evil is that good men do nothing." Like the bystanders at a crimescene doing nothing, turning their back, or making excuses... Or even supporting out of a VERY misplaced focus on a THING.
This is not about a fin, or about a fin vs. fin! I wouldn't recommend one specific fin to anyone, it all depends. The product is irrelevant here. It's about how some people take advantage of others. And even admits it in a post a few pages back. How people tret people.
I'm fairly convinced that the people who still support after all the BS evident from the past have a good selfperceived morality, and probably in general know how to behave. However your intentions, your action are supporting the wrong things. For what? A fin! A thing! It is truly sad to see how little it takes for good people to do bad. And it explains why things throughout history and the world have gathered support despite the openly wrong before them.
Is this a negative statement. Yes, because it steems from something very negative. Is it positive to write "halleluja", let's move forward, turn the blind eye, and focus on a fin? A stupid fin! No, of course it isn't.
People, pull yourselves together - things has been ugly for years and years. If you don't say no here, you say yes to that behavior and putting material stuff above lot of peoples feelings, hopes and frustrations. There is no innocence here anymore, that was more than 12 months back it could look like that.
This is the most saying thing written in this thread so far:
So again: I'd just like to express my support for those who still see things clearly and know right from wrong...
baiyoke, you're mistaken if you think there isn't a perception among Lunocet owners that wrong was done, feelings hurt etc. I've been following along in the forum and felt badly for those who didn't get treated fairly. Ted has already admitted to what happened and how, has attempted to make reparations in a couple of different ways, and it seems that most if not all of these situations have been handled. Are you saying that someone who hasn't ordered a fin should not, even though they would not be ordering it from the same person? What is it you're actually asking for as a would-be call to action? You see, in a way it really is about the fin. Do I have to agree with everything that happened in the past and behind the scenes to purchase a product and enjoy it? One of my vehicles is a Nissan, though I find the Japanese whaling and dolphin slaughter reprehensible. Shall I hold the product responsible? (I actually pondered this prior to the purchase.) At this point, what we're left with is a new supplier without the issues and yes, a fin-and a very good fin at that. I'm ok with that situation, and I think Ted has come clean on the events and likely suffered enough of a public digital flogging at this point for his actions in the past. If you're not in agreement with that, then don't buy a Lunocet. Otherwise, well, let's go swimming or have a beer or something more constructive than endlessly bantering about the past. I feel it's wrong to continue judging and shaming a man who did something in the past and has admitted the wrong and tried to correct it. None of us know for sure what we would have done if we had been in his shoes, though it is easy to think we would have responded differently.
" I feel it's wrong to continue judging and shaming a man who did something in the past"
If it was a situation where one time or a very few times in the past there were screw ups that have been fixed, I'd agree with you. That is what I thought was the situation, for quite a while. However, Ted has years and years of obfuscation, what sure look like out right lies, failure to deliver paid for goods, warranty problems not addressed, etc. And not just with the Luno, his biking business suffers from exactly the same problems. Very different situation from a few screw ups that have been fixed.
"None of us know for sure what we would have done if we had been in his shoes"
As the owner of a small business, I'm in his shoes and know exactly how I'd have responded. Been there, done that. I've also witnessed, more than once, what a predator and thief looks like in my business world. Ted fits the pattern perfectly.
I wish AA all the luck in the world in dealing with Ted, but can't help but suspect that he won't be very successful. I'd really like to see enough Lunos out there so that I'd get a chance to try one and compare to my fin.
If it was a situation where one time or a very few times in the past there were screw ups that have been fixed, I'd agree with you. That is what I thought was the situation, for quite a while. However, Ted has years and years of obfuscation, what sure look like out right lies, failure to deliver paid for goods, warranty problems not addressed, etc. And not just with the Luno, his biking business suffers from exactly the same problems. Very different situation from a few screw ups that have been fixed.
"None of us know for sure what we would have done if we had been in his shoes"
As the owner of a small business, I'm in his shoes and know exactly how I'd have responded. Been there, done that. I've also witnessed, more than once, what a predator and thief looks like in my business world. Ted fits the pattern perfectly.
I wish AA all the luck in the world in dealing with Ted, but can't help but suspect that he won't be very successful. I'd really like to see enough Lunos out there so that I'd get a chance to try one and compare to my fin.
I have to agree with @cdavis and add that the shipping issues ARE NOT PART OF THE PAST BUT VERY CURENT. New customers should know that a number of people (me included) are still battling to get the bloody fin shipped or get a reimbursement. I understand that a number of people here are wishing to see @Ted Ciamillo turn page and get back to normal business(if he ever did normal business) but saying that the issues are part of the past in WRONG. I ever contacted Jeff Watson and asked his help but so far nothing changed. So either Ted and Jeff don't have any in stock or they deliberately don't want to ship the product to customers who payed the entire amount months ago.
I know i am annoying but i have good reasons and I will not stop till i get my case sorted and serious apologies.
Guys, who is still waiting for a fin or reimbursement please put your hand up. We need a census so that we give a real figure to the community. Thanks
Sent from my iPhone using Tapatalk
I know i am annoying but i have good reasons and I will not stop till i get my case sorted and serious apologies.
Guys, who is still waiting for a fin or reimbursement please put your hand up. We need a census so that we give a real figure to the community. Thanks
Sent from my iPhone using Tapatalk
Excellent request for the "census" Pan. AA has asked for the same. If there is anyone left PLEASE be sure he knows!
I asked some time ago to be last shipped of the delayed orders.... partly because the Lunos I have work great but also as a stone to mark the fresh start.
I am excited for the new one with the advancements to come.... Even more excited for the fresh start to be complete!
I asked some time ago to be last shipped of the delayed orders.... partly because the Lunos I have work great but also as a stone to mark the fresh start.
I am excited for the new one with the advancements to come.... Even more excited for the fresh start to be complete!
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